Location: Brisbane, QLD

- Salary Range: $127,621 - $140,143 + Attractive Superannuation
- This vacancy has been identified to participate in VetPaths

DVA administers the Defence Home Ownership Assistance Scheme (DHOAS) and the Defence Home Owner Scheme (DHOS) on behalf of the Department of Defence and the DVA scheme Defence Service Home Loans (DSHL).

DHOAS is available to serving and Australian Defence Force Members. Eligible applicants receive a monthly subsidy on a specified portion of their mortgage. DVA’s role involves taking ADF member enquiries, determining eligibility and entitlements, processing subsidy certificates and payments, and monitoring member’s ongoing entitlement.

The Assistant Directors across the Home Ownership Assistance Section are responsible for managing the service delivery function and oversees the management of staff who are involved in the registration, investigation, determination and in some areas, the ongoing management of advantages under the relevant legislation. The occupant must have highly developed leadership and communication skills, initiative, analytical skills and an ability to liaise with stakeholders at all levels.

Duties

- Oversee the operations of the service delivery function to ensure relevant activities and outcomes are achieved.
- Manage, and monitor performance including reporting and analysis of service delivery teams and compliance with quality and service delivery standards.
- Provide direction to the team and direct staff through mentoring, coaching and performance management.




- Review complex and sensitive issues relating to stakeholders including working directly with veterans/clients/representatives and negotiating positive outcomes.
- Undertake recruitment activity when appropriate to ensure teams are trained and resourced appropriately to meet service standards.
- Drive innovation and improvement in service delivery, champion continuous improvement, veteran centric culture and promote a positive team culture focused on inclusion, collaboration and operational excellence.
- Contribute to the strategic direction of the section and provide input into operational, compliance, and general management issues.
- Ad hoc tasks within the incumbent’s area of expertise as directed.

Eligibility

- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

Notes

This recruitment process is being used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the.

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 23 months.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

📌 El 1 Assistant Director - Dhoas Operations Manager (Brisbane)
🏢 Department of Veterans' Affairs
📍 Brisbane