Visitor Centre Officer

Shire of Ashburton

Tom Price, WA

(Onsite)

Government - Local (Government & Defence)

Casual

Join the Shire of Ashburton in Tom Price and play a key role in delivering exceptional customer service to visitors while showcasing the best of our region and supporting local tourism

About Us

The Shire of Ashburton is home to the towns of Tom Price, Onslow, Paraburdoo and Pannawonica, as well as the Aboriginal communities of Bindi Bindi, Wakathuni, Bellary, Youngaleena and Ngurawaana.

Our vision is to embrace our unique Pilbara environment and lifestyle by developing vibrant, active and connected communities.

We are committed to creating places where people choose to live, work, invest and visit, and where the benefits of growth are shared across our communities.

What's on Offer?

· Salary range between $41.99 - $48.64 per hour (inclusive of casual loading), depending on skills and experience

· Flexible casual employment with the opportunity to contribute to the local tourism industry

· Annual Health & Wellbeing Allowance of $300 (pro rata where applicable)

· Superannuation match scheme (Shire contribution up to 21%)

· Training and development opportunities

· Work in the heart of the Pilbara and help create memorable visitor experiences

About the Position

Reporting to the Visitor Centre Coordinator, the Visitor Centre Officer is responsible for delivering high-quality customer service and visitor information at the Tom Price Visitor Centre, providing a welcoming and informative experience for visitors while promoting local tourism experiences, attractions, events and businesses.

This position is responsible for:

· Providing exceptional customer service and visitor information to tourists, residents and community members.

· Promoting local tourism products, attractions, tours, accommodation, events and experiences to support regional visitation.

· Assisting with tour,



accommodation and attraction bookings and responding to visitor enquiries in person, by phone and online.

· Processing retail sales, handling point-of-sale transactions and assisting with stock presentation and replenishment.

· Supporting the day-to-day operations of the Visitor Centre, including administrative tasks, data collection and reporting requirements.

· Maintaining a professional, welcoming and well-presented Visitor Centre environment.

· Assisting with the promotion of local businesses, tourism operators and community events.

· Working collaboratively with Visitor Centre staff and volunteers to ensure effective and effective service delivery.

· Contributing to the achievement of visitor servicing objectives and customer satisfaction standards of the Shire.

About You

·To succeed in this role, you will bring:

· Previous experience in a customer service, tourism, hospitality, retail or visitor servicing role.

· Strong verbal communication and interpersonal skills, with the ability to engage positively with visitors, residents and stakeholders.

· The ability to deliver friendly, professional and informative service to a diverse range of customers.

· Sound organisational, administrative and time management skills.

· The ability to work independently while contributing effectively as part of a team.

· Experience handling cash, processing point-of-sale transactions and maintaining accurate records (desirable).





· Proficiency in Microsoft Office applications and the ability to learn booking, reservation or visitor information systems.

· A commitment to delivering high-quality customer service and maintaining a welcoming visitor experience.

· The flexibility to work a casual roster, including weekends, public holidays and peak tourism periods when required.

· Knowledge of the local area, regional attractions and community services, or a willingness to quickly develop this knowledge (desirable).

· A commitment to workplace safety, teamwork and the values of local government service delivery.

· Personal Attributes

· Friendly, approachable and professional manner.

· Positive attitude with a genuine passion for customer service and tourism.

· Reliable, adaptable and able to respond to changing operational needs.

· Experience using Microsoft Office programs (desirable)

· Knowledge of the local area and community (desirable)

How to Apply?

Applications must be submitted online via the Shire of Ashburton website: www.ashburton.wa.gov.au and applications will close at 9:00 AM on Friday 6 November 2026. Shortlisting may commence immediately.

Note: This vacancy may close early if a suitable candidate is identified. Your early application is encouraged.

For further information, please contact Laura Newling-Goode, Recruitment Advisor, on 0409 104 ***.

All terms and conditions are as per the Shire of Ashburton Industrial Agreement 2026.

The successful candidate will be required to obtain a National Police Check and provide evidence of qualifications prior to commencement. We strongly encourage applicants to begin this process when applying.

The Shire of Ashburton is committed to diversity and strongly encourages candidates from different cultural, gender and age backgrounds to apply.

Please Note: Canvassing of Councillors or Shire Employees will disqualify applicants.

📌 Visitor Centre Officer (Tom Price)
🏢 Visitor Centre
📍 Tom Price