- Join a rapidly growing organisation with solid career progression
- Blend relationship management, business development and growth
About Us Lumia Care is redefining person-centred aged care and disability services across Australia. As we continue to grow, we are expanding our Customer & Growth team and are seeking a Client Engagement Coordinator in Adelaide to strengthen relationships, drive outcomes and support sustainable growth.
About the Role
You’ll work with a pipeline of clients who are transitioning from the Commonwealth Home Support Programme (CHSP) to the new Support at Home program — helping them understand their options, building trust, and converting enquiries into active Lumia Care clients.
- Make outbound calls and manage inbound enquiries to convert CHSP clients to Support at Home
- Nurture and manage a pipeline of prospective clients using our CRM system
- Guide clients and their families through service options with empathy and clarity
- Follow up consistently and maintain accurate records of all client interactions
- Meet conversion targets and contribute to team growth goals
- Collaborate with the clinical and operations teams to ensure smooth client onboarding
- Identify opportunities to improve outreach scripts, processes, and client experience
Essential Requirements
- Warm, confident telephone manner with clear communication skills
- Natural ability to connect with people — empathetic,
patient, and persuasive
- Strong organisational skills and attention to detail
- Comfortable working with CRM systems and digital tools
- Solid IT skills including Microsoft Excel
- Self-motivated with a drive to meet targets
About You
- Experience in aged care, in-home care, or a related health setting
- Familiarity with CHSP, Support at Home, or Home Care Packages
- Experience in tele sales, customer service, or client coordination
- Exposure to AI tools or willingness to learn and adopt new technologies
- Proven experience in business development, client engagement, or sales
- Excellent relationship-building, communication, and negotiation skills
- Confidence working autonomously and managing a portfolio of clients
- Comfortable driving across Melbourne for client visits
- Experience using CRM systems and managing pipelines
- Strong communication and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment
This is a fantastic opportunity to join Lumia Care during an exciting growth phase and play a key role in shaping how we connect with our communities. Apply now with your resume and cover letter.
Additional information
- Drive growth by identifying new business opportunities
- Build and maintain strong relationships with clients
- Use your clinical experience to provide high-quality care pathways