# Quality Manager

**Make quality more than a compliance requirement. Make it something that genuinely improves people's lives.**

Our client is seeking an experienced and forward-thinking Quality Manager to strengthen quality systems, enhance enterprise assurance and build a culture where continuous improvement is part of everything they do.

This is an opportunity to make a meaningful impact within a well-established, community-focused not-for-profit organisation supporting older Australians through residential aged care, retirement living and community services.

## Why Consider This Prospect?

- **Make a genuine impact** - Drive quality and continuous improvement across services, helping deliver better outcomes for residents and clients.

- **Influence at the leadership level** - Work closely with the Chief Risk Officer, Executive Team and operational leaders.

- **Lead meaningful change** - Strengthen quality systems, support leaders and implement sustainable improvements.

- **Join a respected organisation** - Contribute to a community-focused organisation with a long-standing local presence.

- **Enjoy valuable benefits** - Competitive remuneration and access to salary packaging benefits.

## The Opportunity

Reporting to the Chief Risk Officer, you'll play a key role in strengthening quality governance, assurance and continuous improvement across the organisation.

You'll provide independent oversight and advice, working alongside operational and clinical leaders to ensure quality frameworks and processes are practical, effective and focused on better outcomes for residents and clients.

### Key Responsibilities

- Lead the Quality Assurance Strategy and annual assurance program.





- Strengthen quality frameworks aligned with the Strengthened Aged Care Quality Standards.

- Oversee internal audits, regulatory readiness and continuous improvement initiatives.

- Identify emerging risks and improvement opportunities through incidents, complaints, feedback and quality data.

- Translate regulatory requirements into practical processes and systems.

- Provide meaningful insights and reporting to executive leadership and governance committees.

- Lead, mentor and support the Quality Coordinator.

## About You

You're someone who understands that quality management is about more than policies, registers and audits. You believe great outcomes come from strong relationships, practical systems and a genuine commitment to getting things right.

You'll bring:

- Experience in quality, risk, compliance and governance within aged care, healthcare, disability or another regulated human services environment.

- Strong knowledge of aged care quality standards and regulatory requirements.

- Experience managing audits, quality frameworks and continuous improvement systems.

- Excellent analytical, communication and stakeholder engagement skills.

- The confidence to influence leaders, challenge constructively and drive positive change.

- A relevant tertiary qualification, with clinical qualifications desirable.

Experience in clinical governance and residential or community aged care will be highly regarded.

## Make a Difference

If you're passionate about strengthening quality, improving care outcomes and building a culture of continuous improvement, this is an opportunity to make a meaningful contribution to an organisation dedicated to supporting its community.

📌 Quality Manager (Mid North Coast)
🏢 W3global
📍 Mid North Coast