Join Our Team as a Guest Service Agent at Amora Hotel Brisbane

At Amora Hotel Brisbane, exceptional guest experiences begin with exceptional people. We’re seeking a friendly, professional Guest Service Agent who enjoys connecting with people and delivering warm, personalised hospitality.

Located in Brisbane’s CBD, our recently revitalised five-star hotel features 296 guest rooms, multiple dining venues and 11 conference and event spaces. Join a team where your contribution is valued and you’re supported to develop your hospitality career.

About the role

As part of our Front Office team, you’ll create a welcoming experience from arrival to departure. From a smooth check-in to a thoughtful recommendation, you’ll help make every guest’s stay memorable.

Your responsibilities will include:

- Welcoming guests and managing check-ins and check-outs efficiently.

- Maintaining guest accounts, processing payments and ensuring accurate billing.

- Responding to enquiries, providing local recommendations and coordinating guest requests.

- Working with Housekeeping and other departments to ensure rooms are ready and guest preferences are communicated.

- Handling guest concerns professionally, with support from the Duty Manager.

- Promoting room upgrades, dining options and hotel facilities.

- Maintaining accurate guest records and clear shift handovers.

This role is available on a full-time or part-time basis, working a rotating roster that includes mornings,



afternoons, evenings, weekends and public holidays.

About you

You bring a welcoming manner, a positive attitude and genuine enthusiasm for helping people. You’re organised, attentive to detail and able to remain calm and skilled during busy periods.

You’ll also have:

- Strong communication and customer service skills.

- Confidence using computer systems and handling payments accurately.

- A collaborative approach and willingness to support your colleagues.

- Previous hotel reception or Guest Service Agent experience, ideally with Opera or Opera Cloud, is desirable but not essential.

- Availability to work a rotating roster and valid Australian working rights.

Why join Amora?

Our values of Service Excellence, Collaboration, Innovation and Accountability guide how we care for our guests and support each other.

We offer:

- A supportive and welcoming team environment.

- Complimentary meals while on duty.

- Employee accommodation and dining discounts.

- Ongoing training and career opportunities within a growing hotel group.

- Employee recognition programs and access to our Employee Assistance Program.

Apply now

We’d love to hear from you. Submit your resume and let us know whether you’re seeking full-time or part-time employment.

Amora Hotel Brisbane is an equal opportunity employer. We welcome applications from people of all backgrounds and experiences.

📌 Guest Service Agent (Brisbane)
🏢 Amora Hotel Brisbane
📍 Brisbane