Manager – Retirement Living

- $135k - $140K + Super + $18,550 Salary Packaging

- Company Vehicle + Fuel Card + Benefits - Perth Based

- Operational Leadership role + Supportive Management

Lead exceptional village operations and make a meaningful difference in residents’ lives.

Are you an experienced leader with a passion for retirement living, operational excellence and resident wellbeing? This is an opportunity to oversee a portfolio of retirement villages, support Village Managers and help deliver a high standard of service and care for residents. We are seeking a proactive, people-focused Manager – Retirement Living who can combine robust operational leadership with a hands-on approach to problem-solving, compliance and continuous improvement.

About the role

Reporting to the Executive Manager, you will oversee the day-to-day operations of the retirement villages across the portfolio. Working closely with Village Managers and support teams, you will ensure villages operate efficiently, residents feel supported, and operational, financial and compliance requirements are met. This is a varied leadership role suited to someone who builds strong relationships, supports teams to succeed and takes ownership of delivering practical outcomes.

Key responsibilities

- Oversee daily operations across the retirement villages, supporting Village Managers to maintain efficient operations and high service standards.

- Provide practical guidance and day-to-day support to Village Managers, coordinate staffing requirements and identify workforce needs.

- Build positive relationships with residents, resident committees and families,



supporting the resolution of complaints and sensitive matters.

- Promote compliance with the Retirement Villages Act 1992 (WA), applicable regulations, residence agreements and organisational policies. Monitor incidents, risks and operational issues.

- Contribute to the development and review of operational policies and procedures, ensuring consistent implementation across the portfolio.

- Work with Village Managers and Finance to develop budgets, monitor expenditure and income, investigate variances and meet reporting requirements.

- Coordinate maintenance, repairs and refurbishments, monitor outstanding works and identify larger projects requiring approval.

- Support village occupancy, enquiries, tours and resident arrivals and departures, ensuring a positive experience and accurate documentation.

- Implement operational plans, identify opportunities to improve services and ensure agreed actions are completed.

- Keep the Executive Manager informed of operational performance, resident matters, staffing, financial results, risks and issues requiring escalation.

About you

- Demonstrated leadership experience managing multi-site operations, ideally within retirement living, aged care or a similar service-focused environment.

- Strong people management skills,



with the ability to support, develop and motivate managers and teams.

- Knowledge of retirement village operations, relevant legislation and compliance requirements, including the Retirement Villages Act 1992 (WA).

- Excellent communication and relationship-building skills, with a resident-focused approach to service delivery.

- Experience in budgeting, financial management, risk mitigation and operational reporting.

- Ability to oversee property maintenance, repairs and refurbishments.

- Robust problem-solving, organisational and decision-making skills, with a focus on continuous improvement.

- Proactive, hands-on leader who can balance operational performance, compliance and financial accountability with a genuine commitment to resident wellbeing.

What's on Offer?

- $135k - $140K per annum + Superannuation

- Company Vehicle for personal/work-related travel + Fuel Card

- Access to not-for-profit Salary Packaging benefits of up to $18,550 per annum.

- Oversee a diverse portfolio of retirement villages and make a meaningful impact.

- Opportunity to influence operational performance and drive continuous improvement.

- Build strong relationships with residents and contribute to vibrant, supportive retirement living communities.

- A dynamic, multi-site role offering scope to lead, problem-solve and make a difference.

Immediate Interviews – For a confidential discussion, please call Karen Sharp – Manager, Aged Care, Home Care, Community & Retirement Living on 04•••••187 or email: ••••@zenithsearch.com No cover letter required.

📌 Manager - Retirement Living (Perth)
🏢 Zenith Search
📍 Perth