The main focus of the Service Advisor is to act as the principal contact between the Dealership and the customer, for repair and maintenance service on vehicles, while ensuring a high level of customer satisfaction.
Key responsibilities
- Greeting customers at Service reception desk and via phone in a prompt and friendly manner
- Taking enquiries and service bookings including estimating cost and time needed to complete jobs, via phone, email, SMS or in person
- Writing up repair orders for Service Customer jobs
- Keeping customers up to date with vehicle progress and gaining authorisation for extra work
- Organisation and checks of specialised parts orders
- Organising courtesy cars for Service Customers
- Liaising with the Workshop Controller to ensure all work is carried out in the allocated time frame
- Undertaking administrative tasks that support the Service Department including daily scanning and digital filing management
- Handling customer complaints with the support of Service Advisor Supervisor/Customer Relations Manager
- Delivering a consistently high standard of customer service in a qualified, courteous and friendly manner to support the achievement of the Service Department Customer Satisfaction (CSI) targets
About you
- Minimum 2 years' experience in a similar role
- Effective time management skills
- Ability to work with both the public and shop technicians in a courteous and professional manner
- Customer service focused
- Initiative, flexibility and results orientation
- Proficient in the Microsoft Office suite of works
- Previous experience in administrative work (desirable)
- Previous experience in customer-focused industry (desirable)
- Effective communication skills (desirable)
- Basic automotive knowledge and experience highly regarded (desirable)
Benefits
- A supportive team environment with opportunities to grow
- The chance to be part of Gladstone's trusted Toyota brand and award-winning dealership
- Supportive team environment with a strong focus on culture
About us
The Robertson Group brings together four complementary businesses, each focused on delivering superior customer experiences while supporting every stage of the vehicle ownership and maintenance life cycle. The Robertson Group of businesses are: Bill Robertson Toyota, Geely Gladstone, Novus Glass Gladstone, and Fix Auto Gladstone.
At Bill Robertson Toyota, we are passionate about selling New Toyota vehicles and a variety of all makes and model Used Vehicles. We are also the Gladstone Toyota Service Centre for Toyota Genuine Servicing and are the authorised Dealer for Toyota Genuine Parts and Accessories and Toyota Finance and Insurance products.
Bill Robertson Toyota is renowned for excellence in customer experience and has been proudly serving the Gladstone region for over 50 years. Our mission is to provide locals with a superior mobility experience. Our vision is to be Australia's best Toyota Dealer and most fulfilling place to work.
📌 Service Advisor (Gladstone Central)
🏢 Bill Robertson Toyota
📍 Gladstone Central
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