Wisdom Denture and Dental Clinic is seeking a dedicated Dental Receptionist to join our friendly team in Penrith, NSW. This is a part-time position that plays a crucial role in creating a welcoming first impression for our patients and ensuring the smooth operation of our clinic. As the first point of contact for our patients, you will be instrumental in delivering exceptional customer service whilst managing the administrative functions that keep our practice running efficiently. This role is essential to maintaining the professional standards and patient satisfaction that define our clinic.
Key responsibilities
- Greeting patients warmly upon arrival and ensuring they feel welcomed in a comfortable environment
- Managing patient appointment bookings and scheduling, whilst maintaining accurate and up-to-date records
- Handling patient inquiries via telephone, email and in person with professionalism and courtesy
- Processing patient payments and managing billing transactions accurately
- Maintaining confidentiality of patient information in accordance with privacy regulations and clinic policies
- Assisting with patient registration and updating personal and medical information
- Supporting the clinical team by preparing patient files and treatment notes
- Managing clinic inventory and restocking reception supplies as needed
- Coordinating with dentists and dental hygienists to ensure smooth patient flow throughout the day
- Answering general inquiries about dental procedures, fees and clinic services
What we're looking for
- Excellent customer service skills with a genuine enthusiasm for helping patients
- Strong organisational and time management abilities
- Proficiency in using dental practice management software and standard computer applications
- Professional telephone manner and effective communication skills
- Ability to multitask and remain calm under pressure in a busy clinical workplace
- Attention to detail and accuracy when handling patient records and appointments
- A keen interest in healthcare and dental practice operations
- Reliability and punctuality
- Experience in a dental or healthcare reception setting is preferred but not essential, as full training will be provided
What we offer
- A supportive and friendly working environment within an established dental clinic
- Training and ongoing professional development opportunities
- The opportunity to work as part of a skilled and compassionate dental team
- Competitive remuneration for the role
About us
Wisdom Denture and Dental Clinic is a trusted provider of comprehensive dental and denture services in the Penrith community. We have been the proud dental partner of the Penrith Panthers for the past 5 years and continue to explore opportunities to support our local community. Committed to delivering high-quality patient care, we combine clinical expertise with a welcoming approach to dentistry. Our team of experienced professionals is dedicated to helping patients achieve and maintain excellent oral health whilst ensuring every visit is a positive experience. We pride ourselves on building lasting relationships with our patients and maintaining the highest standards of professional care and integrity.
Apply now
If you are an enthusiastic and dedicated professional ready to make a positive impact in a patient-focused dental clinic, we would love to hear from you. Please submit your CV and a covering letter outlining your interest in the Dental Receptionist role at Wisdom Denture and Dental Clinic.