Our client, a large Queensland local government organisation, is seeking a Team Manager - Planning & Delivery to lead a diverse portfolio of IT functions, drive technology initiatives and strengthen service delivery across the organisation.

Reporting to the Chief Digital & Information Officer, this is a senior leadership opportunity for someone who combines strong people leadership with experience across IT project delivery, service management, vendor relationships and financial management.

The Opportunity

You will lead a team of approximately six FTE across IT business partnering, architecture, project management and service design. Working closely with senior leaders and business stakeholders, you will ensure technology initiatives align with organisational priorities and deliver value to the business and community.
The role spans strategic planning and delivery, operational IT services and continuous improvement within a hybrid cloud and on-premises environment.

Key Responsibilities

- Lead and develop a diverse team of IT professionals across business partnering, architecture, project delivery and service design.
- Oversee the planning, governance and delivery of complex technology projects, ensuring outcomes are delivered within agreed scope, budget and timeframes.
- Work with business units to understand organisational needs and translate these into technology initiatives and service improvements.
- Contribute to the development and delivery of the organisation's Digital Strategy and broader corporate priorities.
- Oversee IT service operations and service transition, including incident and request management, aligned with relevant ITIL practices.




- Manage IT budgets, expenditure, contracts, vendors and technology assets, identifying opportunities to improve value and performance.
- Build solid relationships across the organisation and with external partners to support effective technology delivery.
- Drive innovation and continuous improvement across systems, processes, service delivery models and ways of working.
- Support business continuity planning and response to disruptions affecting critical services.
- Provide advice and reporting to senior leadership on project delivery, service performance, budgets and improvement opportunities.

About You

You are a confident and collaborative IT leader with the ability to balance strategic priorities with the practical demands of delivering technology projects and reliable IT services.

- Extensive IT experience across multiple disciplines, including project management, vendor management and IT service delivery.
- A proven track record leading and developing IT teams, with the ability to build accountability and strong working relationships.
- Experience managing complex technology projects from planning and governance through to implementation and reporting.
- Strong understanding of IT service management,



particularly service operations and service transition, ideally within an ITIL environment.
- Experience managing budgets, contracts, vendors and competing priorities to achieve business outcomes.
- The ability to engage with senior stakeholders, influence decisions and translate business needs into practical technology solutions.
- Strong communication, negotiation and problem-solving skills, with a focus on customer experience and continuous improvement.
- Relevant tertiary or professional qualifications in IT or a related discipline. Postgraduate business management qualifications will be highly regarded.

A background in a large, complex organisation and experience improving IT service delivery models will be particularly valuable.

Why Consider This Opportunity?

- A senior leadership role with broad influence across IT strategy, projects and service delivery.
- The chance to lead a varied portfolio of technology functions and shape how IT services support the wider organisation.
- Work closely with executive leadership and stakeholders across a large, diverse organisation.
- Make a tangible contribution to technology outcomes and services that support the local community.
- Enjoy the benefits of working with a large local council such as a 9 day fortnight, 36.25 hour work week and 5 weeks annual leave per year.

If you're an established IT leader looking for an opportunity to combine people leadership, technology delivery and service improvement, we'd welcome a conversation.

Apply now or call Shona from Sharp and Carter on 04•• ••• 922 to find out more.

📌 Team Manager, Planning & Delivery (Townsville)
🏢 Sharp & Carter Brisbane
📍 Townsville