KLC Recruitment is partnering with an established disability and community support organisation to recruit an experienced Engagement & Intake Coordinator.

This is an exciting opportunity for a passionate and relationship-driven professional who enjoys working with hospitals, rehabilitation teams, healthcare professionals and community service providers to achieve positive outcomes for individuals requiring ongoing support.

About the Role

As the Engagement & Intake Coordinator, you will play a pivotal role in supporting individuals transitioning from hospital or rehabilitation settings into suitable accommodation and community-based support services.

You will act as a key point of contact between hospitals, discharge planners, social workers, participants, families and external service providers, ensuring a smooth, timely and person-centred transition.

This role is ideal for someone with a background in social work, hospital discharge planning, rehabilitation, disability services or community care coordination who enjoys building professional relationships and coordinating positive outcomes.

This role is a newly established vacancy, allowing for the successful candidate make the role their own.

Key Responsibilities

- Develop and maintain robust relationships with hospitals, rehabilitation facilities, discharge planners, social workers and referral partners.

- Attend hospitals, rehabilitation facilities and case conferences to coordinate

- Work collaboratively with participants, families and multidisciplinary teams to understand individual support needs.

- Promote the organisation to individuals and their families





- Coordinate referrals, intake assessments, funding confirmations and service handovers.

- Advocate for participants' rights, preferences and independence throughout the transition process.

- Build strong links and referral networks

- Support timely and successful transitions from hospital and rehabilitation into community-based care.

About You

We are seeking a proactive, organised and compassionate professional who can confidently engage with healthcare stakeholders and navigate complex support arrangements.

To be successful, you will ideally have:

- 2–3+ years' experience in social work, disability services, healthcare, rehabilitation, community services or a related field.

- A strong understanding of hospital discharge processes, rehabilitation pathways and care coordination.

- Previous experience in intake, referrals, case management, stakeholder engagement or service coordination.

- Excellent relationship-building and communication skills.

- The ability to manage multiple stakeholders and competing priorities.

- Strong organisational skills, attention to detail and a person-centred approach.

- Existing relationships within hospitals, rehabilitation services or community support networks will be highly regarded.

Essential Requirements

- Current National Police Check (or ability to obtain).

- Current Working with Children Check.

- Current NDIS Worker Screening Check.

- Valid driver's licence and willingness to travel to hospitals, rehabilitation facilities and community locations.

- Ability to meet relevant worker screening and compliance requirements.

📌 Engagement & Intake Coordinator (Melbourne)
🏢 KLC Recruitment
📍 Melbourne