We are seeking an experienced and dedicated Cable Wake Park Operations Manager to assist the General Manager and business owner in overseeing the day to day operations of our cable wakeboard park. In this role, you will be responsible for leading a team of operators and instructors, driving premium customer service standards and ensuring a safe, memorable experience for every visitor to the Park.
Key responsibilities
- Supervise day to day park operations and lead by example. Ensure all operators and instructors are correctly positioned and performing efficiently in a fast-paced setting.
- Take a lead role in staff onboarding and ongoing performance management. Train operator staff to required operational benchmarks, identifying areas of strength and implementing training where improvement is needed.
- Enforce rigid park rules and safety guidelines firmly and confidently. Maintain total oversight of park operations to ensure the venue is safe at all times, taking absolute control in emergency situations or incidents requiring first aid.
- Safely operate the park's cable systems in accordance with standard operating procedures. Troubleshoot operational issues, report maintenance concerns and manage system problems effectively.
- Drive high-quality guest interactions. Welcoming patrons, resolving escalated customer complaints smoothly, promoting park activities, and managing ticketing, special events and equipment hire systems.
- Maintain and work in strict accordance with the company staff policy documents and workplace standards, ensuring team alignment in presentation and uniform.
- Weekend work is essential
About you
- A minimum of 3 years of direct, hands-on experience in cable park operations and system maintenance.
- Demonstrated supervision and team-leadership skills.