National Collection Services has exciting opportunities for new candidates!
A minimum of 12 months experience in collections is required. Comprehensive on-the-job training will be provided to support your continued development
National Collection Services is an award-winning debt recovery agency specialising in delivering debt recovery services to a broad range of clients, from manufacturing to insurance and everything in between. We work with some of the biggest names in Australia, as well as supporting small to medium businesses in protecting their cash flow.
And did I mention we have fun doing it? ?
To support our ongoing growth, we are looking for enthusiastic Insurance & Consumer Collections Officers to join the team.
WHO WE ARE LOOKING FOR
- Previous experience in collections is required.
- Someone who isn't afraid of picking up the phone to help customers get back on track.
- Someone who is results and detail orientated, with a proven track record of meeting or exceeding key performance indicators (KPIs).
- Has the ability to work autonomously alongside a supportive team.
- Manage a large flow of incoming and outgoing communications.
- Remaining cool, calm and compliant under pressure.
- Looking to grow with us, we care about our people and their careers, and have a focus on training and career advancement opportunities.
EMPLOYMENT CONDITIONS
- Work from home every Friday (once probation is completed)
- CBD office location close to train and bus stations.
- Your own dedicated workstation (no more sharing!)
- Full time position.
ROLE DETAILS
- Negotiating payment for outstanding Insurance claims and overdue accounts.
- Assisting customers in hardship to resolve their outstanding accounts.
- Locating consumers through internal, external search engines and social media (a very engaging and fun part of the role).
- Listening to and understanding specific circumstances with a non-biased approach towards both parties.
- Liaising with the client to resolve disputes.
- Working within company and government guidelines to resolve outstanding accounts (training will be provided)
- Work hours: 8:30am - 5:00pm, Monday to Friday - enjoy your weekends off!! ?✨
At NCS, we’re proud to offer more than just a job. Our vibrant team culture is built on collaboration and connection, with regular social events, team outings, and a genuinely supportive atmosphere. Enjoy our fun office perks like a fully stocked cereal bar & unlimited soft drinks. Plus, our Employee Assistance Program is always available to support your wellbeing. And let’s not forget Chewie, our lovable office pup and “Head of Barketing,” who’s always up for a cuddle and sure to brighten your day!
So, if you're ready to take the next step in your career, apply now!
We respectfully request recruitment agencies need not apply.