About the company

My Occ Health Record uses technology to turn fragmented workforce health records into connected intelligence. Our SaaS platform connects employers, employees and providers to create a central source of truth for employee health data. By capturing and connecting all health data across the employee lifecycle, our platform builds a complete picture of health at the individual and company level, empowering organisations to reduce risk and make smarter decisions to protect their people.

About the role

The Onboarding Specialist gets new MOHR customers live, confident and getting value from the platform as quickly as possible. You own each new customer's journey from signed contract to steady state: scoping their requirements, configuring and testing the platform, training their users, and supporting them through hypercare before handing over to business-as-usual Customer Success. Beyond individual customers, you make onboarding better for everyone who comes next. You spot friction, automate repeatable steps, and feed practical ideas to the Product team. You also share the load on customer support through HubSpot, so the Customer Success team stays responsive and customers feel heard.

Key responsibilities

- Run kick-off sessions with customer stakeholders to capture workforce structure, sites, health assessment requirements, integrations and data migration needs, and agree an onboarding plan, timeline and success criteria

- Set up the MOHR platform to match agreed scope: organisation structure, users and permissions, workflows, forms, notifications and reporting

- Plan and run testing with customers, including user acceptance testing (UAT), and track and resolve issues





- Deliver tailored online training to administrators and end users, and build and maintain training materials, quick-reference guides and help content

- Provide close support in the weeks after go-live, monitor adoption and early issues, run check-ins, and complete structured handover to the Customer Success Specialist

- Manage several onboardings at once, keeping timelines, risks and actions visible in HubSpot and Slack

- Set clear expectations with customers and flag scope changes, delays or risks early

- Identify manual, repetitive steps and automate them using HubSpot workflows, platform tools and AI

- Respond to and resolve customer support tickets in HubSpot within agreed service levels

- Triage and escalate technical issues to the Technical Support Lead or Engineering Team

About you

- 2+ years in SaaS customer onboarding, implementation, customer success or a similar customer-facing technical role

- Confident configuring software platforms and learning new systems quickly

- Strong at running workshops and training sessions with a mix of technical and non-technical audiences

- Transparent, professional written and verbal communication, including documenting requirements and decisions

- Hands-on experience with a CRM or ticketing tool (HubSpot preferred)

- Customer-first: calm, organised and reliable under pressure

- Curious and improvement-minded: you notice friction and want to fix it

- Proactive: takes ownership and follows through

- Works well across teams and is comfortable raising risks early

Benefits

- Dog friendly, open plan office with a modern funky feel

- Competitive salary

- Opportunity to be a part of a fast-paced start up environment

- Social club and frequent team events

📌 Onboarding Specialist (South Melbourne)
🏢 My Occ Health Record
📍 South Melbourne