The Senior Project Manager will lead the end-to-end delivery of large and complex

technology projects across retail, integration, infrastructure and enterprise platforms.

The role is responsible for delivering projects safely, on time, within budget and agreed

scope, while maintaining strong governance, stakeholder alignment and operational

stability.

Key Roles and Responsibilities

Project Delivery

- Manage technology projects from initiation through delivery and transition to

operations.

- Define and manage project scope, schedule, budget, resources, dependencies

and success measures.

- Develop and maintain project plans, business cases and delivery roadmaps.
- Ensure projects are delivered on time, within budget and in line with agreed

business outcomes.

- Coordinate activities across Product, Engineering, Architecture, Security,

Business and Operations teams.

- Support effective transition of completed solutions into operational support.

Governance, Risk and Reporting

- Establish and maintain effective project governance and decision-making

processes.

- Identify, track and manage project risks, issues, dependencies and delivery

constraints.

- Define and report project KPIs, milestones, quality measures and success

criteria.

- Provide clear status, financial, risk and delivery updates to stakeholders and

steering committees.

- Ensure compliance with organisational security, risk, safety and project

governance requirements.

- Drive continuous improvement in project delivery practices and reporting.

Stakeholder and Vendor Management





- Engage and influence senior business and technology stakeholders.
- Communicate the project vision, strategy, roadmap, progress and risks clearly.
- Build effective relationships with internal teams, external suppliers and delivery

partners.

- Manage stakeholder expectations and resolve delivery conflicts proactively.
- Oversee supplier performance, contracts, statements of work and service

commitments.

- Maintain appropriate governance for suppliers providing engineering and testing

capabilities.

Financial and Resource Management

- Manage approved project budgets and maintain strong financial control.
- Monitor project expenditure, forecasts, funding and resource utilisation.
- Manage procurement requirements, vendor contracts, licences and

maintenance commitments.

- Ensure the project has appropriate resources and capabilities to meet delivery

milestones.

- Coordinate project supply and capacity requirements across internal teams and

external partners.

- Lead and guide cross-functional project teams, including teams outside the

role’s direct reporting line.

- Establish explicit roles, responsibilities, priorities and accountability.
- Promote collaboration, knowledge sharing and effective team communication.




- Coach and support project team members to improve delivery performance.
- Create a positive, inclusive and high-performing project environment.

Required Experience

- Minimum 8 years of IT project management experience.
- Demonstrated experience delivering large and complex technology projects.
- Experience working in Agile, hybrid and structured project delivery environments.
- Experience managing project scope, schedule, budget, resources, risks and

dependencies.

- Strong experience working with senior stakeholders, external vendors and cross-

functional teams.

- Experience delivering infrastructure, integration or enterprise platform initiatives.
- Exposure to platforms and environments such as cloud, Salesforce, SAP or

similar enterprise technologies.

- Experience managing supplier contracts and operational transition activities.
- Retail industry experience is highly desirable.

Skills and Capabilities

- Strong project planning and delivery management skills.
- Excellent stakeholder engagement, communication and influencing skills.
- Sound financial, commercial, vendor and contract management capability.
- Strong understanding of project governance, risk management and quality

measurement.

- Ability to lead teams and deliver outcomes without direct authority.
- Strong analytical, problem-solving and decision-making skills.
- Ability to communicate complex technology matters in clear business language.
- Results-focused, proactive and comfortable working in a complex delivery

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📌 Senior Project Manager with Retail Domain (Carlton)
🏢 Xpt Software Australia
📍 Carlton