This is initially a 12 months Maximum Term Contract
As a Client Success Officer, you'll work closely with our Client Partnership Managers and clients to deliver exceptional service and ensure our clients feel supported throughout their relationship with Cuscal.
You'll make an impact by:
- Supporting Client Partnership Managers with day-to-day client servicing across onboarding, retention and offboarding
- Acting as an escalation point for operational and more complex client queries
- Co-ordinating client operational meetings, governance activities and Post Incident Report distribution
- Supporting account planning, contract governance and compliance activities
- Acting as the voice of the client internally, helping teams understand client needs and priorities
- Working across Cuscal to investigate complex client issues, support root-cause analysis and see corrective actions through to resolution
- Identifying opportunities to improve operational processes, reduce risk and create better client experiences
- Building strong relationships with clients and internal stakeholders
- Helping clients get the most from Cuscal's products and services
What You'll Bring
You're someone who genuinely enjoys helping people and finding solutions. You're organised, collaborative and you're comfortable bringing different stakeholders together to work through complex problems.
To succeed in this role, you'll bring:
- A strong client and service focus
- Background in client or customer support with a passion for providing a great service
- Excellent written and verbal communication skills with the confidence to communicate across different levels of an organisation
- Experience supporting operational service delivery and solving client or customer issues
- Strong problem-solving skills and attention to detail
- The ability to manage competing priorities and meet deadlines
- Confidence building relationships with clients and internal stakeholders