Who we are?

Police Bank is one of Australia’s fastest growing Mutual Banks. We are a progressive, purpose-driven financial institution, and we pride ourselves on offering a competitive range of financial products and services, all of which have been created with the needs of our members at front of mind.

The Opportunity

At Police Bank, we know that buying, refinancing or selling a home is one of the biggest financial milestones our members will experience. Behind every successful settlement is a team of dedicated professionals working to ensure everything runs smoothly, accurately and on time.

We're looking for a Settlements & Discharges Officer to join our growing Fulfilment team. This is an opportunity to play a critical role in the home lending journey, working closely with members, solicitors and internal stakeholders to ensure settlements and discharges are completed efficiently and with exceptional attention to detail. If you enjoy working in a fast-paced environment, thrive on accuracy and take pride in delivering outstanding service, we'd love to hear from you.

What will you be doing

As part of our Fulfilment team, you'll be responsible for managing the end-to-end processing of mortgage settlements and discharges, helping to deliver a seamless experience for our members.

- Preparing and processing mortgage settlement documentation accurately and efficiently
- Managing mortgage discharges and ensuring all requirements are completed within required timeframes
- Liaising with solicitors, conveyancers and third parties regarding settlements and discharges
- Preparing loan funding documentation and coordinating funding activities
- Monitoring settlement pipelines and proactively resolving any issues that may impact timeframes




- Providing outstanding support to members and stakeholders throughout the settlement and discharge process
- Maintaining a high level of accuracy and compliance across all documentation and processes

What we are looking for

We're looking for someone who combines strong attention to detail with a genuine passion for helping customers and delivering great outcomes.

- Experience in settlements, discharges, mortgage processing or lending operations
- Alternatively, experience as a Personal Banker with a strong lending background
- Excellent communication skills and the ability to build positive relationships with members and stakeholders
- Strong organisational skills with the ability to manage competing priorities
- A high level of accuracy and attention to detail
- Confidence using Microsoft Office and navigating multiple systems
- A proactive approach to problem-solving and continuous improvement
- The ability to work both independently and collaboratively within a team environment

Most importantly, you'll be someone who takes ownership, enjoys working as part of a supportive team and is committed to delivering an exceptional experience for our members at every stage of their home lending journey.

About Us

We know people do their best work when they feel supported, trusted, and connected to purpose.

At Police Bank, you’ll find:





- Meaningful work – what you do directly supports our members and community
- Real impact – your ideas and contributions won’t get lost in layers
- Trusted environment – we value outcomes over hierarchy
- Flexibility – we support balance in how you work
- Growth – opportunities to develop, stretch, and progress your career

What can we offer you?

? Work-Life Balance & Wellbeing

Enjoy flexible and hybrid working options, generous parental leave, and unique leave types that support your wellbeing and life circumstances. Access wellbeing programs, EAP support, and regular health initiatives.

? Rewards & Benefits

Benefit from competitive superannuation, salary packaging options, novated leasing, and exclusive access to financial services and employee discounts. Plus, earn through our referral program.

? Learning & Development

Grow your career with study support, paid study leave, professional membership reimbursement, and access to online learning resources.

? Recognition & Community

Be celebrated through awards, milestone recognition, birthday perks, and volunteer leave—while contributing to a supportive and purpose-driven workplace.

What happens next?

If this sounds like the prospect you've been looking for, we'd love to hear from you. Apply now and take the next step in your career with Police Bank.

No recruitment agencies please. We've got this. Thank you!

Police Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. This role is open to Australian and New Zealand Citizens and permanent residents only.

📌 Settlements & Discharges Officer (Surry Hills)
🏢 Police Bank
📍 Surry Hills