This is a full-time on-site position requiring physical presence at the workplace for all rostered shifts. You will lead from the front in a dynamic role where excellence meets opportunity. We are seeking a leader who brings extensive operational expertise, strong people management capability, and the ability to uphold the highest standards of cleanliness, presentation, and guest experience. Experience managing a large outsourced housekeeping will be highly regarded. No two days are the same in this dynamic role.
Key responsibilities
- Implement policies, procedures, and training for a brand-new housekeeping team
- Conduct daily room and public area inspections, including VIP rooms
- Work a rotating roster as required
- Ensure rooms are checked and released according to hotel standards
- Coordinate daily staffing requirements to ensure effective coverage and operational efficiency
- Create and manage rosters, liaising with hotel management regarding special requirements
- Ensure timely return of rooms to meet hotel occupancy demands
- Manage staff requests and maintain accurate records
- Prepare staff timesheets, distribute payslips, and assist with pay queries
- Conduct interviews and support the recruitment process
About you
- Leadership & Team Management — ability to motivate, coach, and lead large, diverse teams
- Operational Excellence — strong understanding of 5-star housekeeping standards and hotel operations
- Contract Management — experience managing outsourced labour and service-level agreements
- Financial Acumen — ability to manage budgets, analyse productivity, and drive cost-effective outcomes
- Quality Assurance — meticulous attention to detail and commitment to brand standards
- Communication Skills — clear, skilled, and positive communication with staff, clients, and stakeholders
- Problem Solving & Decision Making — ability to resolve issues quickly and effectively
- Time Management & Organisation — ability to manage competing priorities in a fast-paced environment
- WHS Knowledge — understanding of workplace safety obligations and risk mitigation
- Technology Proficiency — confident using housekeeping systems, rostering tools, and reporting platforms
About us
Working with Empire Hospitality is a career. We support your success through mentoring, ongoing education, and a strong operational support network.
📌 FULL-TIME Hotel Services Manager - Housekeeping (Sydney)
🏢 Empire Hospitality
📍 Sydney
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