As a Client Success Officer, you'll work closely with our Client Partnership Managers and clients to deliver exceptional service and ensure our clients feel supported throughout their relationship with Cuscal.
You'll make an impact by:
- Supporting Client Partnership Managers with day-to-day client servicing across onboarding, retention and offboarding
- Acting as an escalation point for operational and more complex client queries
- Co-ordinating client operational meetings, governance activities and Post Incident Report distribution
- Supporting account planning, contract governance and compliance activities
- Acting as the voice of the client internally, helping teams understand client needs and priorities
- Working across Cuscal to investigate complex client issues, support root-cause analysis and see corrective actions through to resolution
- Identifying opportunities to improve operational processes, reduce risk and create better client experiences
- Building solid relationships with clients and internal stakeholders
- Helping clients get the most from Cuscal's products and services
📌 Client Success Officer (Sydney)
🏢 Cuscal
📍 Sydney
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