Job Description

We are seeking an enthusiastic and knowledgeable Automotive Customer Service Representative / Parts Interpreter to join our growing team in Preston.

This is a full-time, office-based position suited to someone with robust automotive parts knowledge, a passion for delivering exceptional customer service, and the ability to thrive in a fast-paced customer support environment.

As the key link between Burson and our customers, you will provide expert advice, identify the correct automotive parts and solutions, process sales, and build strong customer relationships. Using your automotive expertise, you'll navigate our extensive parts catalogues and systems to ensure customers receive accurate information and outstanding service every time.

Key responsibilities include:

- Provide prompt and professional support for customer enquiries via phone, email and digital channels.




- Interpret automotive parts requirements and recommend appropriate products and solutions.
- Use automotive catalogues, databases and parts portals to accurately source parts and technical information.
- Process sales and customer transactions through Burson's systems.
- Build and maintain strong customer relationships through exceptional service.
- Resolve customer enquiries effectively and identify cost-effective solutions.
- Accurately record customer interactions, feedback and actions taken.
- Follow up customer enquiries and escalate recurring issues where required.
- Support sales campaigns and identify upselling and cross-selling opportunities.
- Work collaboratively with team members to ensure a seamless customer experience.
- Maintain up-to-date knowledge of automotive products, systems and industry developments.

📌 Automotive Customer Service Representative (Preston)
🏢 BURSON
📍 Preston