Are you an experienced customer service professional who enjoys solving problems and helping customers? Join Metcash’s ALM team and help support independent liquor retailers across Australia.
What’s on offer
- 12-month contract until November 2027
- Monday to Friday, 9am to 5pm (8:30am Mondays)
- Canning Vale location with free onsite parking
- Supportive, inclusive team environment
- Team member discounts and benefits
In this role, you’ll:
- Manage customer enquiries by phone and email
- Lodge and process claims
- Resolve issues quickly and professionally
- Work with internal teams to deliver a great customer experience
About you
- Previous call centre or customer service experience
- Confident and empathetic communicator
- Robust attention to detail and problem-solving skills
- Comfortable working in a fast-paced environment
- Microsoft Office skills
- Claims or distribution centre experience is a bonus
Why Metcash?
At Metcash, you’re part of something bigger. You’ll be helping support independent retailers and the local communities they serve, while joining a friendly and supportive team.
You’ll also have access to:
- Free onsite parking
- Team member discounts and perks through Our Local
- A supportive and inclusive workplace
- Employee-led groups celebrating Pride, First Nations and cultural diversity
Think you’d be a great fit?
You don’t need to tick every box. If you have strong customer service experience and are ready for your next chance, we’d love to hear from you. Apply today.