Mecca Recruitment Group is partnering with a respected Melbourne-based organisation undergoing a significant strategic transformation.

As part of this journey, we are seeking an experienced and commercially minded Head of Memberships to lead membership growth, retention and engagement outcomes while building a up-to-date, high-performing membership function.

This is a rare opportunity to shape strategy, lead transformation and deliver measurable commercial results in a role that will have a direct impact on the organisation's future sustainability and success.

The Opportunity
Reporting to the Executive General Manager, you will lead the development and execution of a membership strategy focused on growth, retention, engagement and commercial performance.
Key responsibilities include:

- Leading membership growth and retention initiatives
- Developing strategies that enhance member value and strengthen engagement
- Building and leading a high-performing membership team
- Creating a data-led, accountable and results-focused culture
- Using insights and performance metrics to inform decision-making
- Driving continuous improvement and transformational change initiatives
- Partnering with executive leadership to deliver strategic priorities
- Managing membership performance against agreed growth and revenue targets

About You




You are a commercially driven leader who understands how strong member engagement translates into sustainable business outcomes.
You will bring:

- Proven leadership experience within membership, customer success, account management, business development or relationship management environments
- A strong track record of delivering growth, retention and revenue outcomes
- Demonstrated experience leading and developing successful teams
- Commercial acumen and confidence working with budgets, performance metrics and business targets
- Strong stakeholder management and influencing skills
- Experience using data and insights to drive strategic decisions
- The ability to lead through change and bring people on the journey
- A proactive approach and a genuine bias for action

Candidates from membership associations, professional services, financial services, customer success, subscription-based businesses or other relationship-led environments are encouraged to apply.

Why Apply?
This is an opportunity to:

- Join an organisation investing heavily in its future
- Drive meaningful change and influence strategy
- Build and shape a modern membership function
- Lead growth initiatives with visible business impact
- Operate as a trusted member of the leadership team
- Position yourself for future executive leadership opportunities

Apply Now For a confidential discussion.

📌 Head of Memberships (Melbourne)
🏢 Mecca Recruitment Group
📍 Melbourne