Tatachilla has a permanent, full-time opportunity for an experienced ICT Support Technician to join our team
ICT SUPPORT TECHNICIAN
Tatachilla has a permanent opportunity for an experienced ICT Technician to join our ICT Team.
Contract Type: Permanent, full-time 1.0 FTE
Commencing:November ****
About Tatachilla
Tatachilla Lutheran College is a leading ELC to Year 12 coeducational Christian College, set on 26 hectares of world-class rural beauty. Located in the stunning McLaren Vale, Tatachilla is an easy commute from Adelaide on the Southern Expressway, minutes from the captivating beaches and alluring hinterland of the Fleurieu Peninsula.
The college currently supports a thriving population of more than 1,100 students who receive a rigorous, values-rich education underpinned by intellectual and spiritual growth. Tatachilla is also host to an acclaimed, onsite EcoSanctuary, with endangered Australian Bettongs and Potoroos as part of our focus on stewardship to the planet and sustainability.
Our staff enjoy an enriched and relaxed lifestyle living amongst the area's natural beauty with its pristine beaches, stunning landscapes, and award-winning wineries.
About the role
The Level 1 ICT Support Technician is responsible to the Head of ICT for providing technical support to teachers, students, and administrative staff in person and via tickets. The appointee will keep the ticketing system up to date with needs and progress at all times and align priorities in accordance with College SLAs to ensure needs are focussed toward, and minimise impact to, teaching and learning.



Working in a school environment the appointee will enjoy a blend of support work during the school term and a combination of proactive and project work during school holidays. The Level 1 ICT Support Technician provides a seamless level of support to stakeholders including students and staff on all ICT systems across the College.
Key responsibilities
Triage and manage technical support to teachers, students, and administrative staff
Troubleshoot and resolve a variety of IT issues including hardware, software, and network problems
Troubleshoot and then escalate complex issues to the level 2 support staff and/or escalate with external vendors as required, while still maintaining ownership of said service requests and incidents
Record, track, and update all work in ticketing system keep stakeholders updated at all stages through to resolution
Align all work to College SLAs
Work with a focus toward empowering, and minimising impact to, teaching and learning
Ensure compliance with College and ICT policies and procedures
Maintain comprehensive documentation, records, and processes

About you
Tertiary qualifications in a related field (preferred)




ITIL Foundation (strongly encouraged)
Working with Children Check (WWCC) and successful completion of TLC Applicant Declaration form
Responding to Risks of Harm, Abuse and Neglect (RRHAN-EC)
Protective Practices Certificate
Excellent personal and organisation skills
Astute communication and interpersonal skills
Ability to work independently and as part of a team
Ability to work in a agile and changing environment with flexibility and a solutions-based attitude
Excellent attention to detail and demonstrated self-motivation in setting goals, prioritising work and managing multiple tasks
Prior support experience an advantage
Strong customer service ethic
Strong organisational and time management skills
Outstanding verbal and written communication skills
Familiarity with Mac an advantage (80% of our use base), remainder Windows 20%
Experience in an education environment is an advantage

Application Process
A detailed description of the role including the selection criteria and the application requirements can be found on the College Website:

Tatachilla Lutheran College is a leading R-12 coeducational College located 40 minutes south of Adelaide in beautiful McLaren Vale on the stunning Fleurieu Peninsula. Our staff enjoy an enriched and relaxed lifestyle living amongst the area's natural beauty with its pristine beaches, stunning landscapes, and award-winning wineries. The College, established in ****, is a coeducational R-12 and situated on 26 hectares of property.

📌 Level 1 Ict Support Technician (Adelaide)
🏢 Tatachilla Lutheran College - Mclaren Vale
📍 Adelaide