The Manager, Welfare Services, is responsible for the oversight, management and continuous improvement of Wayback's welfare services.
The position ensures the safety and quality of welfare and social work healthcare that support Wayback's mission of providing rehabilitation and support services to people affected by drug and alcohol dependence.
Through case management, the Manager, Welfare Services, provides trauma-informed and client-centred services to address substance use and dependence, assisting them to live independent lives.
Working closely with the Chief Executive Officer and Management Team, the Manager, Welfare Services, provides administrative and operational leadership, promotes effective governance practices, ensures organisational compliance, and contributes to the ongoing improvement, sustainability and effectiveness of Wayback's operations.
Key responsibilities
Manages and leads the welfare team and students
Provides welfare and social work case management for clients with substance use disorder, behavioural addictions and mental health disorders
Facilitates the lifestyle skills program with clients regarding their drug use, dependence and associated issues
Supervises Welfare staff in the clinical care of Wayback clients
Conducts client Risk-Assessments and develops safety/action plans to mitigate overdose or self-harm and suicide related risk




Manages student placement program and provides supervision to Social Work students
Oversees day-to-day welfare operations and provides high-level support to the CEO and Management Team
Develops, reviews and maintains welfare and social work procedures, policies and systems
Ensures administrative practices comply with relevant legislation, regulations and organisational policies
Participates in weekly clinical team meetings to report on client progress and strategise forward treatment plans
About you
Bachelor degree qualification relevant to position (e.g. Social Worker)
Excellent written and verbal communication skills
High attention to detail
Computer literacy including Microsoft Office programs
Valid and unrestricted NSW Driver's Licence
Current First Aid, CPR and Occupational Violence and Aggression Training credentials
Adherence to Wayback's Code of Conduct
About us
Wayback Ltd. is a charitable drug and alcohol rehabilitation service based on the principles of harm reduction and the use of medication for the treatment of drug and alcohol dependency.
Wayback is committed to helping people find a way back through its recovery program, following the philosophy that every patient needs to be treated as an individual with compassion, integrity and respect.

📌 Manager, Welfare Services (Sydney)
🏢 Wayback Comittee
📍 Sydney