Australian Automotive Group – Blacktown NSW
We are seeking an experiencedService Advisorto join the Australian Automotive Group team in Blacktown, NSW.
This is afull-time positionthat plays a crucial role in delivering exceptional customer service and ensuring smooth operations within our service department.
As a Service Advisor, you will be the primary point of contact between our customers and our technical teams, translating vehicle maintenance needs into clear service plans whilst maintaining the highest standards of customer satisfaction.
This role is essential to our business, directly impacting customer retention, revenue generation, and the overall reputation of our dealership.
Key responsibilities
Greeting customers and conducting thorough vehicle assessments to understand their service requirements and concerns
Preparing accurate service quotations and explaining recommended maintenance or repairs to customers in a clear and professional manner
Scheduling service appointments and managing the workflow of the service department to optimise efficiency
Communicating with service technicians to provide detailed work orders and ensure all customer requirements are understood
Keeping customers informed throughout the service process and notifying them of any additional issues discovered during inspections
Processing invoices, managing customer payments, and maintaining accurate service records
Identifying opportunities to recommend additional services or products that enhance vehicle performance and longevity
Building and maintaining strong customer relationships to encourage repeat business and positive referrals




Ensuring compliance with dealership policies, manufacturer guidelines, and relevant automotive industry standards
Responding promptly to customer enquiries via phone, email, or in person
What we're looking for
Proven experience as a Service Advisor or similar customer-facing role within the automotive industry, ideally at a dealership or service centre
Strong knowledge of vehicle maintenance, common repairs, and automotive terminology
Excellent communication and interpersonal skills with the ability to explain technical information to customers in an accessible way
Proficiency with service management software and point-of-sale systems
Demonstrated ability to manage multiple customer enquiries and service appointments simultaneously
Strong organisational and time-management skills
A customer-centric approach with a genuine commitment to delivering outstanding service
The ability to work effectively within a team environment and collaborate with technicians and management
Attention to detail and accuracy in documentation and record-keeping
A professional appearance and demeanour appropriate for a customer-facing role
Ideally, familiarity with specific vehicle brands or dealership systems would be advantageous
A valid Australian driver's licence is preferred




What we offer
At Australian Automotive Group, we recognise that our team members are fundamental to our success.
We are committed to providing a supportive and inclusive workplace culture where your contributions are valued and your career development is supported.
We offer competitive remuneration packages, ongoing training and development opportunities to enhance your skills and knowledge within the automotive industry.
Our workplace prioritises work-life balance, and we encourage open communication and professional growth.
We also provide access to employee discounts on vehicle servicing and parts, as well as participation in a range of workplace benefits and initiatives designed to support your wellbeing and job satisfaction.
About us
Australian Automotive Group is a leading automotive dealership group dedicated to providing exceptional service and high-quality vehicles to our customers across New South Wales.
With a robust reputation built on reliability, professionalism, and customer care, we have established ourselves as a trusted name in the automotive industry.
Our dealerships are equipped with modern facilities, skilled technicians, and a commitment to delivering outstanding customer experiences.
We pride ourselves on our team of dedicated professionals who share our values of integrity, excellence, and continuous improvement.
At Australian Automotive Group, we believe that investing in our people creates a positive workplace culture where employees thrive and customers receive the best possible service.
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📌 Service Advisor (Sydney)
🏢 Australian Automotive Group
📍 Sydney