Crystalbrook Kingsleyhas transformed Newcastle's former Council Administration Centre into an elegant and sophisticated 130-room five-star hotel with a signature rooftop bar and restaurant, lobby bar and café along with two private meeting venues.
With the City Hall Civic Theatre, Newcastle Art Gallery and War Memorial moments away, Kingsley is culturally connected, celebrating what has been and what is to come.
At Crystalbrook Collection, we do things differently.
Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community.
We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do.
Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we're passionate about creating extraordinary guest experiences and shaping a new era of hospitality.
Role Purpose
We are looking for aHousekeeping Supervisor with a keen eye for detail and a passion for operational hotel leadership to join our team.This is a full time position and reports to our Executive Housekeeper.
Responsibilities
Supervise the Housekeeping team to ensure effective systems and operational procedures including daily checklists are actioned
Monitor rosters, attendance and productivity of the team
Empower individuals to ensure good practices are developed and maintained
Drive Rooms guest satisfaction by empowering our teams to provide service beyond our guests expectations
Deliver hands-on supervisory leadership across your areas
compliance with WHS processes and procedures
Collaborate closely with other departments to ensure smooth transition of services
Assist in on-the-job department and staff training
Promote the company health and well-being processes and procedures
Skills and experience
Your many talents will include:
Proven experience in a Supervisory role in housekeeping operations in the hotel industry
Strong leadership skills and a natural flair in motivating others
A passion for developing your team skills in all aspects of onboarding and training
Excellent communication and interpersonal skills together with our guest service focus
Your attention to detail is second to none
Good organisational and time management skills
Ability to work and make decisions under pressure
The ability to work across a full time schedule
Please note: You must already hold the relevant Visa status to live and work in Australia - we are unable to offer sponsorship opportunities with this position and are seeking long term commitment to the role so are not able to consider WHV or Student Visas.
Why Us
50% F&B; discount across all Crystalbrook restaurants and bars
$99 room rates and a generous friends and family discount
Enhanced parental Leave and lifestyle benefits
A commitment to a green future through enhanced sustainability practices
Access to our internal mobility program and team reward schemes
Online learning and training with tailored career development pathways
A culture of collaboration, elevating experiences and diversity
Limitless career opportunities in a fast growing, dynamic environment
Regular service recognition and team engagement events
We value diversity and inclusion, welcoming people of all backgrounds.
As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.
Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded.In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD.
Our growth trajectory continues with exciting plans for current hotels in Adelaide and Canberra during **** and continued ambitions for further expansion both domestically and internationally.
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