Use your customer service skills to support essential maintenance services.
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Synergie Australia is seeking two AO3 Maintenance Support Officerfor atrusted Government client located in Cannon Hill.
Pay:
Pay:
$50–$55 per hour + Super |
Duration:
Commencing as soon as possible through to 19 January **** (potential for extension)
What you will be required to do:
As a Maintenance Support Officer, you will:
Manage a high volume of inbound and outbound customer calls
Respond to maintenance-related enquiries professionally and efficiently
Listen carefully to customers and identify the support required
Resolve complaints and challenging enquiries within established guidelines
Use negotiation and dispute-resolution skills to achieve practical outcomes
Liaise with local suppliers, industry representatives and internal stakeholders
Maintain accurate customer, job and service information
Complete data entry and update operational systems
Prepare accurate correspondence, documents and reports
Prioritise competing enquiries and administrative tasks
Monitor outstanding matters and follow up when required
Work within established KPIs and performance measures
Escalate complex or sensitive matters appropriately




Contribute positively to team culture and internal improvement activities
Undertake general administrative duties as required
To be successful in the role you will:
Previous call centre or high-volume customer service experience
Confidence managing high volumes of inbound and outbound calls
Excellent verbal communication and active listening skills
Strong customer service and complaint-resolution capabilities
The ability to negotiate and manage challenging conversations professionally
Accurate data-entry and record-keeping skills
Strong problem-solving and decision-making capabilities
Excellent organisation, multitasking and time-management skills
Confidence using computer systems and Microsoft Office applications
The ability to work accurately in a fast-paced environment
A professional and team-focused approach
The ability to work independently and escalat?
Availability throughout the initial three-month contract without planned leave
What's on offer for you:
Government assignment based in Cannon Hill
Two immediate opportunities available
Possibility of a contract extension
Valuable call centre and government service-delivery experience
Rapid-paced role with varied customer and stakeholder interaction
Supportive and performance-focused team environment
Opportunity to contribute to essential maintenance services
#J-*****-Ljbffr

📌 Ao3 Maintenance Support Officer (Brisbane)
🏢 Synergie Group
📍 Brisbane