AWS Connect Technical Lead / Senior Engineer-Australia
Location:
Sydney / Melbourne / Brisbane, Australia
Experience:
***** Years
Work Rights:
Australian PR / Citizens preferred
Sponsorship:
Not provided
Role Overview
We are looking for an experienced
AWS Connect Technical Lead / Senior Engineer
to lead the design, implementation, integration and optimisation of
Amazon Connect
solutions. The role requires strong hands‐on technical expertise along with the ability to provide technical leadership across engineering, architecture and operational teams.
Key Technical Skills
Strong experience in
Amazon Connect architecture, configuration and platform administration
Expertise in
Contact Flows, routing strategies, queues, profiles and customer journeys
Hands‐on experience with
Amazon Lex
and conversational AI integrations
Strong knowledge of
Amazon Connect APIs, AWS Lambda and event‐driven architectures
Experience with
Contact Trace Records (CTR), Kinesis streaming and analytics integrations
Understanding of
Amazon Connect security, SAML/SSO and identity integration
Experience with
Workforce Management, Quality Management and Contact Lens
Strong troubleshooting and operational support experience across the Connect platform
Experience with




Infrastructure as Code (IaC)
and DevOps practices for Amazon Connect configuration and deployments
Technical Leadership Responsibilities
Provide
technical leadership and subject matter expertise
for the Amazon Connect platform
Drive solution design and ensure alignment with business and technical requirements
Own technical delivery outcomes, platform quality and engineering standards
Identify and manage technical, operational and delivery risks
Collaborate with
AWS, vendors, engineering teams and internal stakeholders
Lead platform
simplification, automation and continuous improvement
Promote
operational excellence, resilience, security and customer experience
Coach and mentor engineers and help build long‐term Amazon Connect capability
Support architectural and technical decisions across the platform
Key Attributes
Strong problem‐solving and analytical skills
Excellent stakeholder communication and collaboration
Ability to operate as a
hands‐on technical lead
Solid ownership and delivery mindset
Experience working in enterprise‐scale environments
Passion for automation, platform optimisation and continuous improvement

📌 Aws Connect Technical Lead / Senior Engineer-Australia (New South Wales)
🏢 The HR Ally
📍 New South Wales