We currently have two opportunities available:• 1 x Mat Leave Cover managing a national banking client• 1 x Permanent Full-Time opportunity managing a national retail clientScope of RoleThe Group Business Director leads the client relationship on a day to day basis while managing the individual Business, Planning and Investment teams within their remit.
This role encompasses:
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Manage and develop key senior relationships with your client.
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Control and constantly drive the quality or your team's output in the creation of plans and buys that reflect the insights and the ideas shaped from them
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Identify, recruit, manage and develop your team with a strong focus on inspiring the PHD values, beliefs and vision.
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Network within the marketing and media community in a manner than drives and distinguishes our position.
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Manage the productivity and profitability of your group and business to the required levels, including setting and reviewing fee levels.
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Identify and drive new business opportunities through existing or new business relationships.
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Develop and manage leadership task that benefits and serves the interests of the whole Agency.
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Understand our recommendations are grounded in consumer insights and that these insights should lead to communications recommendations not just traditional media plans
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Ensure work is executed as promised within the communication recommendations
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Adherence to the PHD Client Servicing Principals
Reporting Structure
• You report to the Managing Director or General Manager
• You have a team of Business Directors/Directors/Managers/Executives/Coordinators reporting into you
• You are expected to manage your team as well as any specialist agency services that are being deployed on your campaigns
• At PHD, Group Business Directors execute our service via our internal processes and Client Business Plans (CBP's) in line with the client contract.
Key Responsibilities
Each role at PHD is designed around PHD's talent framework's 4 key pillars:
PEOPLE, PARTNERSHIPS, PERFORMANCE and PRODUCT.
Key responsibilities in your role span all 4 areas.
1. Market Leading Business Planning (PRODUCT)
• You will have a client contract and business plan for your client and will work with the team and the wider agency resources to ensure you deliver to it.




• You will consultatively sell inspirational ideas and service you will be the expert at delivering these idea and services via the planning and buying teams.
• You will be the team leader, the one able to pull together and help others understand and deliver to our clients business goals.
2. True Client love (PARTNERSHIPS)
• Only PHD quality work gets in front of your client, because they are your client and that means something to you.
• You have an ease with senior clients, you recognise they are real people, with challenges that you want to help them understand and meet.
• Likewise if your client needs an answer from a person whose opinion they trust they are going to call you on impulse.
If you achieve this then you have true client love.
• You regularly demonstrate your ability to converse with senior clients on day to day activity (including digital) and how it is performing for their business.
You should know the basics about the digital work that your clients are doing and be able to have a topline conversation about results and how it may have impacted their business.
• You establish client business needs and work with digital SBU's to deliver solutions.
High-level understanding of how these PHD digital products offer benefit to the client and lead the adoption of these products from inception to completion
3. Inspirational Leadership (PEOPLE)
• You will be the true pivot point of the team.
• You can lead by example because you know your stuff and don't mind getting your hands dirty but are an expert at knowing when to step back and let the team take the reins.
• You will make it you mission to understand what motivates the individuals within your team, because you know that a 'one size fits all approach' to team management is a surefire recipe for disaster.
• You will have a keen eye and always have one ear open to spot any pressure points within the team.
The whole team will look at you and know you have their backs.




• You will have the team work like a well-oiled machine, expectations are set and meet and the team will work in a rhythm always delivering above expectations.
• Ensure you and the team are appropriately skilled up on key media trends & themes relevant to your clients, including digital
4. Natural Collaboration (PARTNERSHIPS)
• You know nothing you do can exist in a vacuum.
• You are an expert at bringing people together, at knowing when to make the call to get SBU's involved, creative agency input or other team member's opinions.
• You understand the motivations of each group that you work with and strive to help your team understand this too.
• You always highlight to the junior members of the team the power of collaboration.
• You know that a good idea can come from anywhere and you nurture all relationships for that reason.
5. Media savvy (PARTNERSHIPS)
• You know the media and they know you.
• They know two things about you - you want the best service out there and you treat them as partners in all things.
Always.
• You recognise that the lifeblood of the relationship is feedback and you take the time to do it.
Always, and your team will learn this from you.
Required Skills & Attributes
• Tertiary qualified, supplemented by 10+ years media planning & buying experience
• Good understanding of media fundamentals and strategic planning capabilities
• Strong client facing communication & presentation skills
• Client lead experience
• Business revenue driving ability
• People leadership experience
• Proven ability to deliver against a client business plan and contract including maximising agency performance via agreed KPI's
• An understanding of how to develop and sell recent revenue streams such as SBU's to your client.
• Total quality control for all output delivered to the client.
• Great attention to detail - you understand that we need to be paid and to do so the detail needs to be right you believe account queries in your team are unacceptable
• Ability to balance priorities to ensure disparate groups are brought together to deliver great work
• Ability to clearly brief and articulate client goals to media owners to deliver best in market responses
• Ability to train and mentor and manage the team member of all ability level

📌 Group Business Director (Melbourne)
🏢 Omnicom Group
📍 Melbourne