Join a growing fintech at an exciting stage of expansion as it strengthens its operational capability. This is a highly visible leadership opportunity for an experienced operations professional who enjoys building teams, improving services and creating scalable operational environments.
You'll lead a multidisciplinary team and take accountability for day-to-day service delivery, performance, quality and operational excellence.
Key responsibilities:
Lead and develop a multidisciplinary operational team
Establish service standards, processes, controls and escalation pathways
Oversee complex case-based operations and user support
Manage KPIs, SLAs, quality and operational performance
Identify risks, bottlenecks and opportunities for improvement
Partner across Product, Technology, Risk and Compliance
Use operational data to drive service quality and efficiency
The Prospect




Join a growing fintech at an exciting stage of expansion as it strengthens its operational capability. This is a highly visible leadership opportunity for an experienced operations professional who enjoys building teams, improving services and creating scalable operational environments.
You'll lead a multidisciplinary team and take accountability for day-to-day service delivery, performance, quality and operational excellence.
About You:
You'll bring 8-10+ years' experience in operations, service delivery, case management or financial services operations, including demonstrated people leadership.
Experience across banking, payments, fintech, complaints, disputes or regulated environments will be highly regarded.

📌 Senior Operations Manager (New South Wales)
🏢 Renova Talent
📍 New South Wales