An exciting opportunity is available for an experienced and results-driven
National Service Manager
to lead service operations for a well-established provider within the mobility and independence equipment sector.
Based in
Western Sydney
, this full-time leadership role will oversee a national service function, with responsibility for driving operational performance, developing team capability and ensuring customers receive a consistently high standard of service and support across Australia.
This is a great opportunity for an experienced service leader who enjoys bringing structure, consistency and continuous improvement to a growing national operation.
Key Responsibilities
Lead and manage a national team of Service Technicians and Service Coordinators, ensuring timely and customer-focused service delivery
Drive consistency and continuous improvement across service operations, processes and customer experience
Develop and implement service strategies, policies and initiatives that improve efficiency and service outcomes
Use service data, trends and insights to identify opportunities for improvement and support informed decision-making
Partner with internal teams to coordinate installations, equipment rollouts and broader operational requirements
Build a positive, cooperative and solutions-focused team culture across a geographically dispersed workforce
Manage key supplier relationships and support the availability of essential parts,



equipment and resources
Oversee training, development and capability building across the national service team
Monitor service performance, KPIs and operational outcomes, providing meaningful reporting and insights to executive leadership
About You
8+ years' experience in senior service, operations or technical service leadership
Demonstrated experience leading high-performing teams across multiple locations
A strong track record of improving service delivery, operational efficiency and customer outcomes
Strong analytical and problem-solving capability, with the ability to turn data into practical improvements
A strategic mindset combined with the ability to remain close to day-to-day operations
Excellent communication and stakeholder management skills across all levels of an organisation
An understanding of compliance, quality and regulatory requirements within a service environment
Tertiary qualifications in business, engineering or a related discipline are desirable
What's on Offer
Competitive salary package
Performance-based incentives
Employee wellbeing initiatives and product discounts
A paid day off to celebrate your birthday
Company-paid parental leave
Long-term career opportunity with an established organisation
A meaningful leadership role within an industry focused on improving independence and quality of life

📌 Service Manager (New South Wales)
🏢 seek.com.au
📍 New South Wales