The Grounds Group is looking for an experienced, hands on Operations Manager to oversee three of our venues, leading a team of Venue Managers to deliver exceptional guest experiences, strong commercial performance and operational excellence across the precinct.
This is a genuine leadership role for someone who thrives on ownership. From the numbers behind the business to the people leading it on the floor every day.
What You'll Be Doing:
Leading Our Venues
Oversee and support Venue Managers across 3 venues in the day-to-day running of their sites
Remain actively present in venues, staying close to service and operations
Manage venue maintenance, WHS compliance, audits and walkthroughs
Work with Bar Managers and Head Chefs on drinks concepts, menus and roll-outs
Driving the Numbers
Manage departmental CAPEX and ensure rosters are forecast and delivered within budget
Conduct cost control and P&L; analysis across rosters, labour and general operations
Monitor daily labour and sales, driving performance against targets
Identify and implement sales initiatives alongside the Creative team and Directors
Leading the Team
Recruit, onboard, train, coach and manage a team of Venue Managers
Set clear goals and expectations, with regular one-on-ones and performance reviews
Roll out in-venue training and drive learning & development across the business
Lead performance management, including appraisals and, where needed, disciplinary processes




Championing the Guest Experience
Ensure every guest interaction reflects the highest standard of service
Oversee resolution of customer complaints, ensuring guests leave satisfied
Drive customer loyalty through consistent, proactive experience management
What You'll Bring
Proven experience in a multi-site venue, hospitality management role
Strong financial acumen. Comfortable owning P&Ls;, budgets and labour cost control
A track record of leading, developing and holding teams accountable
Excellent communication and relationship-building skills across all levels of a business
A genuine passion for hospitality and guest experience
The ability to switch between big picture strategy and hands on, in venue problem solving
Why Join The Grounds Group?
Lead venues within one of Sydney's most iconic and design-led hospitality brands
Real autonomy and ownership over your venues and your team
Work closely with Directors and the Creative team to shape the direction of the business
Be part of a company that takes pride in its people, its venues and its guests
If you're a driven operator who knows how to balance outstanding hospitality with strong commercial results, we'd love to hear from you.
*You must have full working rights in Australia - we do not offer sponsorship for this role
*Only those candidates that fit the selection criteria will be contacted

📌 Operations Manager - Multi Venue (New South Wales)
🏢 The Grounds Group
📍 New South Wales