We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.
Are you ready to be an important part of this ever-transformational journey?
We are seeking an experienced
ServiceNow ITOM Technical Consultant
to deliver enterprise-grade ServiceNow solutions with a focus on
Discovery, Service Mapping, Event Management, and CMDB
.
Mandatory Requirements
Active
ServiceNow CSA Certification
Two ServiceNow CIS Certifications
CIS Discovery and CIS Event Management highly preferred
Minimum 4+ years of relevant ServiceNow experience
Key Responsibilities
Design, develop, and implement ServiceNow Service Mapping solutions
Identify and map business-critical services and application dependencies
Integrate Discovery and Service Mapping with CMDB
Create and customize patterns, probes, and sensors
Troubleshoot and resolve Service Mapping and Discovery issues
Work closely with application, infrastructure, and platform teams
Ensure service data supports Incident, Change, Problem, and Event Management processes
Drive ITOM best practices, CMDB Health initiatives, and CSDM alignment
Engage confidently with technical and business stakeholders
Technical Skills
Strong understanding of ServiceNow Discovery, CMDB, MID Servers, and integrations
Experience with Service Mapping architecture and implementation




Knowledge of CSDM and service taxonomy
Knowledge of HTTP, SNMP, SSH, and WMI protocols
Experience with enterprise monitoring tools such as Splunk, AppDynamics, Dynatrace, or SolarWinds
Exposure to Event Management, AIOps, Cloud Management, Agile, and DevOps environments
Why Us
We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees.
Our company is extremely diverse with 165 nationalities represented.
We offer the opportunity to work with colleagues across the globe.
We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
We offer comprehensive benefits for all employees.
We are a certified excellent place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.
Candidate Data Privacy Notice | HCL Technologies
We are committed to respecting your privacy and for the protection of your personal data. Your personal data will be collected and processed in line with our candidate privacy notice: . This privacy notice will help you to understand what personal data we collect about you, how we use this personal data, and what rights you have regarding your personal data. By replying to this email or submitting any personal data to HCLTech, you acknowledge that you have read and understood the candidate privacy notice and have provided your consent to the processing of your data for recruitment purposes as described in the privacy notice".

📌 Servicenow Itom Technical Consultant (New South Wales)
🏢 HCLTech - Australia and New Zealand
📍 New South Wales