Purpose of Role
To support the Practice Manager in the operational management of the surgery and provide leadership across administration, facilities, governance and compliance. The following are the key responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks, but this will be dependent upon factors such as workload and staffing levels.
Key Responsibilities
Operational management (to include IT)
Facilities Management (see below)
Staff supervision and support
HR administration
Governance and compliance
Finance and KPI monitoring
Patient experience (Complaints, PPG, website, social media etc)
Information governance (ROPA,IAR, data storage etc)
Deputising for the Practice Manager
Facilities Management Lead day-to-day facilities management
Conduct premises inspections
Coordinate maintenance and contractors
Maintain compliance records and servicing schedules
Support Health & Safety and CQC compliance
Maintain facilities compliance tracker
Strategic decisions, major expenditure and high-risk matters will remain under the oversight of the Practice Manager and Health & Safety Lead.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.



They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and protected way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity




Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources.
Communication
Communicate effective with other team members
Communicate effective with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
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