Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a robust sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.
Overview
We have an opportunity for a Senior Premium and Credit Account Manager to provide a cost effective, professional and customer focused premium and credit management service for all Workers' Compensation clients.
How you'll make an impact
Process renewals and annual adjustments to premium
Identify and report risks which may adversely impact on the business
Understand and comply with the policies and procedures around securing and handling company and client information
Achieve monthly productivity level as designated by management
Analyse and forecast client premium projections
Answer premium related queries via telephone, written correspondence or client visit
Maintain employer information and workplace details
Accurate assessment/allocation of Workers Compensation Industry Classifications, Premium Calculations, Succession & Grouping
Resolve complaints in accordance with company guidelines




Create arrangements of premium repayment in line with GBS and VWA guidelines
Comply with the Accident Compensation Act ****, Premiums Order and other relevant Legislative requirements
Identify opportunities for process improvement
Pro-actively manage the debtor position ensuring that external business relationships are maintained
Attend internal and external training courses to update technical knowledge and personal development
Control the value, number, age and proportion of outstanding premium whilst maintaining scheme benchmarks
Investigate legal recovery action as required
Accept and complete other duties and responsibilities as designated by the Team Manager and Operations Manager.
About you
Workers Compensation/Premium and Credit Management experience
Experience in a client service role
Knowledge of general business and administrative practices
Excellent customer service skills
Excellent communication and interpersonal skills
PC literate - Database and Microsoft Office
Excellent time management and organisational skills
Industry specific qualifications highly regarded
Coaching and mentoring skills highly regarded
What we can offer you
Attractive remuneration packaging and hybrid work arrangements, including Work from Home opportunities.
Paid Parental Leave to support your family life.
Reproductive leave.
A friendly, collaborative, and supportive working environment.
Opportunities for ongoing education and development, as well as genuine career progression.
Corporate health insurance discounts, fitness passport, wellness programs, and additional purchased annual leave options.
Discounts and cash-back offers from hundreds of retailers.
Birthday leave - take a day off during your birthday month as a gift from GB!
To be considered for this opportunity you must have right to live and work in Australia when applying.
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📌 Senior Premium & Credit Account Manager (Melbourne)
🏢 Arthur J. Gallagher (Ajg
📍 Melbourne