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Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Employment Type
Permanent
Closing Date
29 Oct 59pm
Job Title
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your cooperative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
What You'll Be Doing:
Deliver Exceptional Customer Experiences:
Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
Be the Go-To Tech Expert:
Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
Achieve and Excel:
Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
Collaborate and Contribute:
Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits:
Generous Discounts:
Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
Leave Options:
Take advantage of 16 weeks of paid parental leave,



the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
Training & Career Growth Opportunities:
Access over 17,000 learning programs through LinkedIn Learning and a range of development opportunities.
Flexibility:
We offer flexible working hours and a supportive approach to parental leave—do it your way!
Recognition & Rewards:
Benefit from monthly performance rewards and a range of recognition programs.
Inclusive Culture:
Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
Is It You We're Looking For?
Great Communication Skills:
You're a natural at connecting with people and making their day better.
Solution-Oriented Approach:
You enjoy thinking on your feet and tailoring solutions for each customer.
Sales Drive:
You're motivated to achieve (and exceed!) sales targets and KPIs.
Passion for Learning:
You're eager to grow and develop your skills in a dynamic environment.
Resilience and Positivity:
You have a can‐do attitude, even when things get busy.
Customer-Facing Experience:
Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!
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