The Head of Support Services provides strategic leadership across client retention, business transformation, technology delivery, and organisational capability. The role ensures the business operates efficiently, safely, and profitably while maintaining a strong focus on client satisfaction, employee engagement, innovation, and continuous improvement.
Key responsibilities
Support execution of organisational strategy and business plans
Translate business objectives into client service and technology initiatives
Drive continuous improvement, innovation, and organisational transformation
Support long‐term growth through scalable systems, people capability, and operational excellence
Build and maintain a culture of accountability, collaboration and continuous improvement across all direct functions, and with external partners
Develop and maintain strong executive‐level client relationships
Ensure high levels of client satisfaction, retention, and account growth




Oversee client service strategies
Manage escalation of critical client matters and ensure timely resolution
Develop and manage functional budgets and resource planning
About you
Strong leadership capability with a proven ability to influence outcomes across diverse business functions
Strategic thinking combined with hands‐on execution ability
Exceptional internal and external stakeholder management skills
Commercial acumen and sound financial decision‐making
Ability to balance growth, customer outcomes, operational performance, and risk management
Commitment to continuous improvement and organisational excellence
Solid problem‐solving and change management capability
High levels of integrity, accountability, and professionalism
Passion for developing people, teams, and organisational capability

📌 Head Of Support Services (New South Wales)
🏢 Vivid Property Services Pty
📍 New South Wales