About the Role
Join the HCF Contact Centre and provide Uncommon Care to our providers.
As a Provider Services Officer, you will be responsible for providing excellent service to HCF Providers such as doctors, surgeons, hospital administration teams, and existing members.
You will demonstrate exceptional phone based communication skills and will treat every call with the highest level of professionalism to ensure providers and members receive a positive customer experience.
This is a permanent, part time role based at our Parramatta contact centre.
This role is working four days a week between Monday and Friday, with hybrid working available.
You are required to work in the office, a minimum of two days a week.
Claims contact centre hours of operation are Monday to Friday from 8am to 5pm.
In this role you will be responsible for the following;
Managing high volume inbound calls from providers and members, approximately ***** calls daily, average handling times are 5 minutes
Manage complex enquiries on the phone and via email, and resolve these within SLAs
Maintain confidentiality and accuracy of provider and member details and information
Communicate and liaise professionally with internal and external stakeholders
Insure to comply with business KPIs, policies and procedures
About You
To be successful you will have:
Solid commitment to providing outstanding customer service
Ability to adapt positively to changing work practices and needs
Excellent telephone and written communication skills
High attention to details and numbers, with ability to cross reference relevant and sensitive information
Strong ability to explain complex issues with confidence
Intermediate computer and accurate typing skills
About HCF
At HCF, our purpose is to bring our human touch to healthcare.
Since **** we've been putting our members and their health first.




As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them.
At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our strategy.
Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Perks
Purpose-driven passion
We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best.
Our offerings include:
Flexible working arrangements
50% subsidy on HCF hospital and/or extras cover
Family-friendly certified employer
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work setting.
Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning.
HCF provides opportunities for personal and professional development.
From workshops to mentorship programs, we encourage your growth and curiosity.
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📌 Provider Services Officer (Sydney)
🏢 The Hospitals Contribution Fund Of Australia
📍 Sydney