Provide hands-on, person-centred support that helps participants live the life they choose — at home, in the community and everywhere in between.
About the role
Under the NDIS Workforce Capability Framework, this is a General Support Worker role.
You'll follow each participant's support plan, promote their choices, rights and decisions, and keep the participant at the centre of everything you do.
What you'll do
Day-to-day support
Help with significant daily activities
Support personal hygiene and dressing
Prepare meals and help with housework
Go shopping and run errands together
Plan a varied mix of social activities
Offer emotional support and friendship
Communicate and build trust
Communicate clearly, inclusively and respectfully
Adapt to each person's age, culture and way of communicating — verbal and non-verbal
Build relationships based on mutual respect, persistence and patience
Put the participant's voice first, including during any conflict
Rights and safety
Support participants to share their views, raise concerns and make complaints
Follow personal hygiene and infection control procedures
Notice and respond quickly if someone is distressed, unwell or uncomfortable
Identify risks and act promptly with the participant and your supervisor
Never use restrictive practices unless approved and trained to do so
Teamwork and reporting
Review notes and support plans before you start




Record your work as required
Tell management about feedback, changes in circumstances and safety issues
Report any sign of discrimination, exploitation, neglect, abuse or violence
Ask when you're unsure — and speak up if you're feeling stressed
Requirements
NDIS Worker Screening Check, and a Working with Children Check if required
Current First Aid certificate
Driver's licence and a reliable, comprehensively insured car
NDIS Worker Orientation Module
A smartphone
Certificate III in Individual Support, Disability, Aged Care, Mental Health, Community Services or similar is preferred — relevant experience and skills may be considered instead
Experience and skills
Experience
At least six months' relevant experience preferred
Experience supporting people with disability, including with personal hygiene
A track record of promoting choice and independence
Ongoing professional development and an understanding of continuous improvement
Skills
Comfortable working with people of all ages, cultures and abilities
Good time management, problem solving and conflict resolution
Able to use Microsoft Office and record-keeping systems
A team player who builds rapport and trust
Together we can make a change.
New to the sector?
Read how to become a disability support worker in Victoria.
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📌 Disability Support Worker (Melbourne)
🏢 Courage Support Services
📍 Melbourne