We are seeking an experienced Senior ServiceNow Technical Consultant to support the delivery of a large-scale ServiceNow transformation program within a complex enterprise environment.
This role is suited to a hands-on ServiceNow professional who can confidently work across platform configuration, workflow automation, service management processes, integrations and solution delivery. You will work closely with business stakeholders, architects, project teams and operational support teams to deliver scalable and maintainable ServiceNow solutions.
The successful candidate will bring a solid blend of technical capability, ServiceNow best practice knowledge and stakeholder engagement skills, with the ability to take ownership of technical outcomes from design through to deployment.
Key Responsibilities
Configure, develop and maintain ServiceNow platform functionality.
Build and enhance workflows, approvals, forms, service catalogue items and user-facing applications.
Configure and support ITSM capabilities, including Incident, Request, Change, Problem and Knowledge Management.
Design and support integrations with internal and external platforms using REST, SOAP and IntegrationHub technologies.
Support CMDB, Discovery, Service Mapping and broader platform data management requirements.
Collaborate with business analysts and stakeholders to translate requirements into practical technical solutions.
Troubleshoot and resolve platform, integration and configuration issues.
Support testing,



release management and deployment activities across multiple environments.
Promote ServiceNow best practice, with a focus on configuration over customisation where appropriate.
Contribute to technical documentation, knowledge transfer and continuous improvement initiatives.
Skills & Experience
Successful candidates will demonstrate:
Strong hands-on ServiceNow development and administration experience.
Practical experience with:
ITSM
Flow Designer
Workflow Automation
Employee Centre / Portal Solutions
CMDB
Discovery
ITOM capabilities
Experience building integrations using APIs, Integration Hub and third-party platforms.
Understanding of CSDM and CMDB principles.
Excellent troubleshooting and problem-solving skills.
Ability to engage effectively with technical and non-technical stakeholders.
Highly regarded experience includes:
ServiceNow ITOM
Discovery and Service Mapping
HRSD or Employee Centre
Hardware Asset Management (HAM)
Software Asset Management (SAM)
CMDB governance and Data Foundations
ServiceNow platform migrations or transformation programs
Federal Government or Defence environments
Certifications
Applicants should hold one or more of the following:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Implementation Specialist Certifications (ITSM, Discovery, CMDB, HRSD, CSM, HAM, SAM or similar)
ITIL Foundation or higher
Security Requirement
Applicants
must hold an active NV1 Security Clearance
as a minimum requirement.

📌 Senior Servicenow Consultant – Itsm, Itom & Integrations (Nv1) (Melbourne)
🏢 Elysium Digital
📍 Melbourne