Lead a world-class guest experience as
Chief Concierge
at
The Star Brisbane
.
The Star Brisbane is Australia's newest entertainment destination, located at the heart of the Queen's Wharf Brisbane precinct. Home to world-class restaurants, bars, luxury hotels and premium event spaces, we're redefining hospitality in Brisbane and creating exceptional experiences for our guests every day.
Reporting to the
Hotel Operations Manager
, you'll lead the Concierge and Bell Services teams, ensuring every guest arrival, stay and departure is seamless, memorable and delivered to the highest luxury hospitality standards. This is an exciting opportunity for an experienced hospitality leader who is passionate about service excellence, team development and creating unforgettable guest experiences.
A few of your responsibilities
Lead the day-to-day operation of the Concierge team
Inspire, develop and manage a high-performing Concierge and Bell Services team of over 30 team members
Deliver exceptional guest experiences through world-class service and attention to detail
Oversee VIP arrivals, departures and special events to ensure flawless execution
Build strong relationships with internal stakeholders, luxury service providers and local business partners
Ensure guests receive expert local knowledge, travel assistance, reservations and recommendations
Drive service excellence through coaching, mentoring and performance management
Maintain operational standards, administrative records and departmental procedures
Monitor guest feedback and implement continuous improvements to service delivery
Ensure compliance with company policies, safety requirements and service standards
What we're looking for
Previous experience as a Chief Concierge,



Assistant Concierge or similar leadership role within a luxury hotel environment
Strong leadership skills with a proven ability to inspire, coach and develop teams
Exceptional guest service and relationship-building abilities
Experience managing VIP guest experiences and luxury service standards
Outstanding communication and problem-solving skills
Solid organisational skills and the ability to manage competing priorities
Hospitality qualifications or equivalent experience highly regarded
About you
You are a hospitality professional who understands that exceptional service is found in the details. You lead from the front, inspire your team to exceed guest expectations and thrive in a fast-paced luxury hotel environment. Known for your professionalism, local knowledge and commitment to service excellence, you create memorable experiences that keep guests returning time and time again.
What we can offer you
Complimentary buffet meal on every shift
Up to 30% discounts across The Star's restaurants and accommodation
Career development and leadership growth opportunities
Access to training and professional development programs
Generous team member benefits and recognition programs
The opportunity to work within Brisbane's newest luxury hotel and entertainment destination
A culture that celebrates diversity, collaboration and professional growth
About us
The $3.6 billion Queen's Wharf Brisbane development is transforming the city and delivering a vibrant new tourism, leisure and entertainment destination. As part of The Star Entertainment Group, we're creating a world-class precinct featuring award-winning dining, luxury hotels, premium entertainment and unforgettable guest experiences.
It's your move
If you're ready to lead one of Brisbane's premier concierge teams and create exceptional guest experiences every day, we'd love to hear from you.

📌 Chief Concierge (Brisbane)
🏢 The Star Brisbane
📍 Brisbane