Role Overview
We are seeking an experienced Program Manager with strong, proven experience managing
Pega-based projects and programs
. The ideal candidate will have a track record of delivering complex Pega implementations, upgrades, integrations and digital transformation initiatives, working closely with business stakeholders, technical teams and senior leadership.
Key Responsibilities
Lead end-to-end delivery of Pega-based programs, including planning, execution, governance and implementation.
Manage project scope, timelines, budgets, resources, risks, dependencies and delivery milestones.
Demonstrate solid knowledge of Pega platforms, including Pega Customer Decision Hub (CDH), Pega Customer Service, Pega Platform and relevant workflow automation solutions.
Coordinate cross-functional teams, including Pega architects, developers, business analysts, QA, infrastructure and integration teams.
Work closely with business stakeholders, product owners, enterprise architects and senior management to align program outcomes with business objectives.
Oversee Pega implementation, configuration, customisation, system integration, testing, deployment and post-go-live support.
Establish program governance, reporting frameworks, RAID management, financial controls and escalation processes.
Manage vendor relationships, third-party dependencies, resource allocation and delivery commitments.
Ensure adherence to enterprise architecture, security, compliance, quality and project management standards.
Identify delivery risks and proactively implement mitigation strategies to ensure successful program outcomes.




Provide regular progress updates, executive reporting and stakeholder communications.
Drive continuous improvement, operational efficiency and successful business adoption of Pega solutions.
Mandatory Skills and Experience
Strong Pega project/program management experience is mandatory.
Demonstrated experience delivering large-scale Pega implementations, transformation programs or platform upgrades.
Good understanding of Pega architecture, application development lifecycle, workflow automation and business process management.
Experience managing multidisciplinary teams and complex technology delivery environments.
Strong expertise in project planning, budgeting, risk management, governance and stakeholder engagement.
Proven ability to manage multiple workstreams, dependencies, vendors and competing priorities.
Excellent communication, leadership, negotiation and problem-solving skills.
Experience working with Agile, Scrum, Waterfall or hybrid delivery methodologies.
Preferred Qualifications
Experience with Pega Customer Decision Hub (CDH), Pega Customer Service or other Pega enterprise solutions.
Pega certifications or formal project/program management qualifications such as PMP, PRINCE2 or MSP.
Experience in banking, financial services, insurance, telecommunications or other large enterprise environments.
Experience managing cloud migration, enterprise integrations, digital transformation and business process modernisation initiatives.
Regards,
Reshu Seth
Recruitment Consultant
Renaissance InfoSystem
M: *********** ***
E: ***email_hidden***
W:

📌 Program Manager – Pega/Pega Business Analyst-Multiple Opening (New South Wales)
🏢 Renaissance Infosystems Pte
📍 New South Wales