We are seeking an experienced
Restaurant / Café Manager
to lead our operations at our Broadbeach location. This is a
full-time position
that offers a fantastic opportunity to showcase your management expertise in a fast-paced hospitality environment. You will be responsible for overseeing daily operations, managing staff, and ensuring our customers receive an exceptional dining experience.
Key responsibilities
Oversee all daily operations of the restaurant or café, ensuring smooth service delivery and adherence to company standards
Lead, mentor, and supervise a team of staff, including servers, kitchen staff, and support personnel
Recruit, train, and develop team members to maintain high service standards and foster a positive workplace culture
Manage inventory, ordering, and stock control to optimise costs and minimise waste
Monitor financial performance, manage budgets, and work towards achieving sales targets and profitability goals
Ensure compliance with health, safety, and food hygiene regulations at all times
Handle customer complaints professionally and resolve issues to maintain guest satisfaction
Liaise with head office and other departments to implement operational policies and procedures
Schedule staff shifts and manage labour costs whilst maintaining service quality
Maintain high standards of cleanliness, presentation, and ambiance throughout the establishment
Monitor and report on key performance indicators (KPIs) to senior management
What we're looking for
Proven track record of successful supervision and team leadership in a hospitality setting
Strong understanding of food and beverage operations,
including stock management and cost control
Excellent customer service skills with the ability to handle complaints and maintain guest satisfaction
Proficiency in point-of-sale (POS) systems and basic restaurant management software
Knowledge of health, safety, and food hygiene regulations applicable to food service establishments
Strong financial acumen with experience managing budgets and achieving sales targets
Excellent organisational and time management skills with the ability to multitask in a busy environment
Effective communication skills and the ability to work collaboratively with team members and senior management
Australian RSA (Responsible Service of Alcohol) certification or willingness to obtain it
Current First Aid certification is highly desirable
Experience in training and developing staff is preferred
What we offer
We believe in supporting our team members to thrive both professionally and personally. We offer a market-competitive salary package commensurate with experience, along with opportunities for career development and advancement within our growing organisation. You will benefit from a collaborative work environment where your contributions are valued and recognised. We provide ongoing training and support to help you develop your management skills further. Our team enjoys a positive workplace culture with regular team events and celebrations. We also offer flexible scheduling where possible, recognising the importance of work-life balance in the hospitality industry. Additional benefits may include staff discounts on dining and access to wellbeing initiatives that support your health and happiness.
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