Drive Digital is a Brisbane-based Shopify ecommerce agency specialising in designing, building and optimising high-performing online stores. We partner with brands of all sizes to create digital experiences that help merchants grow, scale and convert. Our team blends UX/UI design, custom development, platform migrations, integrations and performance optimisation to deliver tailored Shopify solutions that power business success.
Why this role exists
Our clients are asking for more than coordination. The merchants we work with are running complex Shopify Plus environments with multi-store setups, B2B, headless front ends, ERP and 3PL integrations, and subscription or loyalty stacks. They are asking us to tell them what to build and why, not just to manage the build.
We need someone who can sit in front of a senior client, understand their commercial position, shape the solution with our senior team, scope it properly, build the parts that do not need a developer, and hold the technical quality of everything we ship. You are the person who keeps a complex project on track, and the person a client calls when a decision has real money attached to it.
This is a senior project management and consulting role. You do not need to be a developer or a solutions architect. You do need to run complex projects properly, advise clients with credibility, and know the platform well enough to deliver a good part of the solution yourself rather than passing everything to a developer.
What you'll do
Project delivery and management
Own end-to-end delivery of your projects: scope, schedule, budget, resourcing and outcome
Plan and sequence work across design, development and QA, and manage the dependencies between the configuration work and the custom development around it
Run the day to day properly: task and sprint management in ClickUp, time and budget tracking in Harvest, clear status reporting to clients and internally
Manage change requests and scope creep, raising variations early rather than absorbing them into the budget
Identify and elevate risk before it affects timeline, cost or quality
Coordinate QA and UAT against the agreed requirements, not just against the ticket
Own the release process through to go-live and post-launch support
Mentor project managers on scoping, estimation and delivery discipline
Client consulting and strategy
Act as the senior client contact on key accounts, working alongside the Director and Head of Delivery
Run discovery properly: understand the client's business, their commercial objectives and their constraints, and turn them into a recommended approach
Contribute to ecommerce and platform strategy: where the store should go next, what will move conversion and retention, and what is not worth building
Help shape Shopify roadmaps that connect to commercial goals rather than a backlog of requests




Bring an informed point of view on replatforming, expansion and consolidation decisions
Translate commercial objectives into platform decisions, and platform constraints into language clients can act on
Surface opportunities worth pursuing, and say clearly when a client's priority order is working against their own goals
Hold clear conversations about cost, trade-offs and timing, and be believed when you do
Solution design
Contribute to the solution approach on complex Shopify builds, migrations and integrations, working with our senior team rather than owning architecture alone
Recommend the right mix of native Shopify functionality, apps and custom development, and know when not to build at all
Interrogate third-party apps and middleware properly rather than taking vendor claims at face value
Own feasibility on the work you scope
Scoping and requirements
Write the requirements and functional specifications our developers build from, at a level of detail that removes guesswork
Break complex requirements into estimable work, challenge unrealistic estimates in both directions, and hold the line on scope once it is agreed
Identify the risk in a brief before it becomes a budget overrun or a rebuild
Platform configuration and data
Configure and deliver the no-code parts of a solution end to end yourself: Shopify Admin configuration, app setup and integration, metafields and metaobjects, theme and template settings, discounts, Markets, B2B and checkout configuration
Take those pieces from requirement to live without handing them to a developer
Own data migration and remapping on replatforming projects: audit and clean source data, map products, variants, collections, customers, orders and content into Shopify's structure, and run the imports and validation
Brief the development team on the custom pieces, and hold the standard of what comes back
Understand the whole solution as one thing, including how the configuration and the code depend on each other, and be accountable for it working
Senior stakeholder management
Manage multiple senior stakeholders with competing priorities, internally and client-side
Represent Drive Digital to clients, partners and vendors
Who you are
Minimum five years hands-on Shopify experience. This is essential.
Agency-side or in a senior in-house ecommerce role, on complex builds rather than a volume of small projects
Substantial Shopify Plus experience
: configuring the platform yourself,



scoping integrations, specifying custom development and contributing to solution decisions
You implement, not just direct.
You configure and deliver the no-code parts of a solution yourself, end to end, and you are comfortable being measured on that output
You hold the whole picture.
You can carry a full project in your head across configuration, custom development, integrations and data, and see where the pieces will not meet before they are built
Technically
confident, without being a developer. You understand how Shopify fits together: apps and integrations, APIs and webhooks, metafields and metaobjects, and how data moves between Shopify and other systems. You do not need to write code, but you need to follow a technical conversation, ask the right questions and know when something does not add up
Consulting instinct. You have shaped Shopify
solutions end to end, working alongside other senior people, and owned the outcome including the parts that went wrong
Senior client credibility.
You have advised at executive or founder level on decisions with real commercial consequence, and held your position under pressure
Commercial judgement.
You understand agency economics, scope risk and where margin is won or lost, and you price and scope accordingly
Direct and clear.
You raise problems early, you do not soften bad news into ambiguity, and you write requirements people can actually build from
Extra points if you have
Hands-on development background, current or former, in Liquid, JavaScript or a headless framework such as Hydrogen or Next.js
Experience with Shopify Plus B2B, Markets, Functions, checkout extensibility or multi-store architecture
Depth in the app and integration ecosystem: subscriptions (Recharge), ERP and 3PL connections, PIM, loyalty, search and merchandising, middleware such as Celigo or Alloy
Platform migration experience, particularly from Magento, BigCommerce or bespoke builds
Working knowledge of ecommerce performance data: conversion rate, AOV, retention, LTV, and Shopify Analytics or GA4
CRO or experimentation experience, and the ability to argue for a change with evidence rather than opinion
Familiarity with ClickUp, Harvest, Figma and Slack
Ecommerce SEO fundamentals and how theme architecture affects performance and discoverability
What you'll love about working here
Adaptable hybrid working, two to three days per week in office
Senior-level salary reflecting the seniority and breadth this role requires, plus bonus structure
Option for a nine-day fortnight after probation
Genuine ownership of how we design and deliver, not a role that inherits someone else's method
Direct access to the Director, and real influence over which work we take on
A collaborative team where your judgement sets the standard

📌 Technical Project Manager (Shopify) (Brisbane)
🏢 Drive Digital
📍 Brisbane