1d ago , from Norton Rose Fulbright Australia
Norton Rose Fulbright is a global legal practice. We provide theworld's pre-eminent corporations and financial institutions with afull business law service. We have more than 4,000 lawyers based inover 50 cities across Europe, the United States, Canada, LatinAmerica, Asia, Australia, Africa, the Middle East and CentralAsia.
The role
Demand on our services has created an opportunity for an ITService Transition Manager to join our national InformationTechnology team on a 12-month contract based in Melbourne orSydney. The IT Service Transition Manager is responsible leadingService Transition across EMEAPAC, including the Service Transitionframework, operating model development, risk management, processdesign, and service acceptance criteria.
The successful candidate will oversee all transition activities,including support model design, Early Life Support (ELS), serviceonboarding, and decommissioning. They will play a key role inpreparing IT operations teams to effectively support new andenhanced services while maintaining high levels of service quality,stability, and customer satisfaction. Reporting to the SeniorProgram Manager, the key responsibilities and requirements for thisrole are as follows;
Responsibilities
Own and improve the EMEAPAC Service Design and Transitionframework
Embed service, security, resilience and supportrequirements from project initiation
Design and agree end-to-end support models,responsibilities and escalation routes
Validate operational readiness, including ServiceNow,monitoring, access, knowledge and reporting
Plan and govern Early Life Support through to formalclosure
Ensure support teams receive the required training,knowledge and runbooks before BAU handover
Maintain transition plans covering deliverables,dependencies, owners, dates and risks
Assure release, cutover, rollback and post-implementationarrangements




Support controlled service retirement anddecommissioning
Requirements
Service Design, Transition or operational readinessexperience in a large, complex organisation
Recognised ITIL qualification and practical ITIL 4knowledge is essential, advanced ITIL, project management orAgile certification would be highly regarded
End-to-end transition experience across infrastructure,applications, cloud or enterprise services
Experience defining service acceptance, support models,readiness evidence and Early Life Support
Strong knowledge of core ITSM practices
Strong stakeholder management, negotiation andcommunication skills
Ability to manage concurrent transitions, risks, owners anddeadlines
Enterprise ITSM platform experience, ideallyServiceNow
Experience in a global, legal or regulatedorganisation
Knowledge of cloud, cyber security, resilience, DR andmonitoring
At Norton Rose Fulbright, you will be rewarded with genuinecareer prospects and an inclusive, high performing team environmentrenowned for its cooperative culture, passion for client serviceand career development opportunities. Remuneration will becommensurate with relevant experience.
Norton Rose Fulbright values diversity and strivesto create an inclusive setting. We are proud that Norton RoseFulbright in Australia has been recognised as an Employer of Choicefor Gender Equality by the Workplace Gender Equality Agency (WGEA)as well as a gold tier employer for LGBTI Inclusion through theAustralian Workplace Equality Index. In **** we were re-accreditedas a Family Inclusive Workplace and always encourage people todiscuss flexible and hybrid work options with us.
We encourage Aboriginal and Torres Strait Islander candidates to apply.
Please be aware
in thecourse of routine work some of our lawyers and teams canbe exposed to details of trauma. The firm has controls in placeincluding educational and psychological support. Our talent teamcan provide further details.

📌 It Service Transition Manager (New South Wales)
🏢 Norton Rose Fulbright
📍 New South Wales