Help participants understand and get the most from their NDIS plan — connecting them with the right supports and building their confidence, capacity and resilience.
We hire for character as well as experience.
Every team member is police checked, and we provide ongoing training so your skills keep growing.
Recent to the sector?
Read how to become a disability support worker in Victoria .
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About the role
Support coordinators play an important part in safeguarding a participant's wellbeing.
You're well placed to spot concerns early about the quality or safety of someone's supports, and you'll help participants optimise their plan so they get the most out of their funded supports.
Working with participants
Connect participants with relevant services and supports
Help them understand their plan funding and make the most of it
Negotiate service agreements and set up appointments
Design support solutions and, where practical, an action plan
Reduce barriers to using the plan as intended — including access to education, health or justice services
Coach participants through challenges and help resolve points of crisis
Help participants prepare for plan reviews and report on their outcomes
Building capacity
Strengthen participants' ability to design and direct their own supports
Build connections with community and broader systems of support
Help participants take charge of their lives and wider goals
Work in a time-limited, outcomes-focused way with all stakeholders
Quality,



safety and culture
Model NDIS principles and values in everything you do
Identify heightened risk and support workers to manage it
Recognise and report signs of discrimination, exploitation, neglect, abuse or violence, and any unauthorised restrictive practice
Make sure participants and workers know how to give feedback or make a complaint
Support positive risk-taking with individual safeguards
Champion diversity, inclusion and the voices of people with lived experience
Requirements
Strong knowledge of the NDIS — especially support coordination and the importance of choice and control
A cleared NDIS Worker Screening Check
Completion of the NDIS Worker Orientation Module
A qualification in social work, allied health or similar with disability experience is desirable, but not essential
Experience and skills
Experience (preferred)
Working within NDIS principles, Practice Standards and related legislation
Applying the UN Convention on the Rights of Persons with Disabilities in practice
Current best-practice models in disability services, including the Positive Behaviour Support Capability Framework
Supporting people who may be at heightened risk
Skills
Coordinating services across complex, multi-disciplinary teams
Preparing comprehensive reports with stakeholders
Excellent communication, active listening and interpersonal skills
Critical thinking, problem solving and organisation
Strong time management and Microsoft Office skills
A team player who builds rapport and trust
Together we can make a change.
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📌 Support Coordinator (Melbourne)
🏢 Courage Support Services
📍 Melbourne