QLD, Albany Creek Leisure Centre - Albany Creek ****
Are you passionate about promoting aquatic and leisure activities to the community?
Do you possess outstanding people skills with the ability to generate leads?
Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service?
Enjoy a great full time work / life balance with mornings, evenings shifts
This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!
The Role
As our new Guest Experience Officer, you will lead the team to deliver an exceptional guest experience to all current and prospective guests in line with the Belgravia Leisure Guest Charter.
You will train, develop and be accountable for the performance of our Guest Experience Officers and drive all subscription membership results across all programs provided by the facility.
You will couple your love of customer service with your previous experience and willingness to work in cafe as well.
Essential
Current First Aid Certificate (Level 2)
Current CPR
Blue card
Experience in leading a team to achieve collective and individual targets
Ability to work independently and in a team environment
Passion for customer experience
To participate in and deliver ongoing training
Strong sales culture and understanding of sales-related performance KPIs
Strong interpersonal skills and the ability to communicate with a diverse range of guests
Cash Handling and sales experience
Ability to work early mornings, weeknights and weekend work, as well as outreach opportunities is essential for this role
Desirable
Similar experience in a fast paced, multi-faceted front facing leadership role
Sales and memberships related experience
Experience with a computer based point of sale system
Key Accountabilities




Achieve set sales targets
Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
Provide relevant, accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
Process memberships and data entry in line with company processes and policy
To have a current and informed knowledge of all centre services and activities
Apply sound cash handling principles and use of Point of Sale (POS) systems
To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values.
The Company
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia.
Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.
With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.
We are committed to providing a child safe workplace.
Please refer to ourchild safety framework.
Successful applicants will be required to obtain a national police check and a Working with Children check.

#J-*****-Ljbffr

📌 Guest Experience Officer Qld, Albany Creek Leisure Centre - Albany Creek 4035 (Brisbane)
🏢 Belgravia Health & Leisure Group
📍 Brisbane