BusinessAnalyst
Full-time (35hpw) temporary up to December **** with possibility of ongoing
Salary Range - $116,981 -$129,492 +super
Location flexible across Revenue NSW offices with hybrid working
Revenue Digital is seeking an enthusiastic BusinessAnalyst to play a key role in supporting the delivery of digital modernisationprograms whilst also contributing to the ongoing operation and enhancement ofcritical taxes services.
Working within a multidisciplinary delivery team, therole will partner with business stakeholders, subject matter experts, technicalteams and product owners to lead the analysis of businessneeds, gather and document requirements, support solution delivery, andcontribute to continuous improvement initiatives.
Thesuccessful candidate will be equally comfortable facilitating workshops,documenting business processes and requirements, collaborating with internaland external stakeholders, developers and testers in a modern digital deliveryenvironment.
Key Responsibilities:
Elicit, analyse, document and validate business, functional and non-functional requirements
Facilitate workshops, interviews and team-oriented sessions with stakeholders
Analyse current and future state business processes and identify opportunities for improvement
Work with Product Owners, developers, testers, business representatives and other analysts to support solution design and delivery
Translate complex business needs into clear, actionable requirements for technical delivery teams
Support backlog refinement, prioritisation and planning activities within an Agile delivery environment
Contribute to testing activities including requirements traceability, test scenario development, defect triage and business acceptance testing
Build and maintain effective relationships across Revenue NSW, business representatives and technology teams
Support BAU enhancements, incident investigations and continuous improvement initiatives
Provide clear and concise communication,



reporting and updates to project and business stakeholders
To besuccessful in this role you will demonstrate:
Experience as a Business Analyst delivering business and technology initiatives in complex environments
Strong analysis, requirements gathering and documentation skills
Strong communication skills with the ability to translate technical concepts for business audiences and business needs for technical teams
Ability to manage competing priorities and deliver quality outcomes within agreed timeframes
Experience working within Agile, iterative or hybrid project delivery environments
Exposure to modern digital platforms, API's cloud-based solutions or contemporary software delivery practices is highly regarded
Knowledge of Revenue NSW Business Taxes revenue types and related processes is desirable but not essential
For enquiries regarding this position, please contact Christopher Reay via
AboutRevenue NSW
Revenue NSW is the state's principalrevenue management agency and is part of the Department of Customer Service.
Revenue Digital provides a suite ofcontemporary digital services for NSW Government customers and staff thatadminister grants, resolve fines and collect revenue for the State in a fair,efficient and timely manner. We do thisin line with legislation, customer expectations and industry best practices, tomake it easier for over 100,000 businesses and more than three millionindividuals to interact with the NSW Government. We focus on simplifyingprocesses and improving access to services through modern, user-centred digitalsolutions.
We are proud of our diverse andregional team and welcome flexible working.



We are open to this role beingbased at any one of our offices - Parramatta, Lithgow, Maitland, Gosford,Wollongong. Regular travel may be required to engage with the team and ourpartners at Parramatta.
Why work for Revenue NSW? There are lots of reasons why a rolewith us is rewarding:
Flexible office location across NSW
Hybrid working, compressed hours and generous leave conditions, so you canmake time for what counts
Accrued Days Off (days in lieu) in addition to Annual Leave
Ongoing access to industry approved self-learning tools
Career agility including opportunities to work on different programs
The opportunity for meaningful work that matters to all of us in NSW
Corporate wellbeing programs with access to Fitness passport
Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation
Closing Date: 23rd October, Friday at 10am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or .
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
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📌 Business Analyst (Perth)
🏢 Nsw Government
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