Senior Medical Receptionist – Front Office Lead | Specialist Practice,Job title: Senior Medical Receptionist – Front Office Lead | Specialist Practice, Spring HillLead the front desk of a growing ten-specialist rheumatology practice.
$38 - $45 p/hr + super, with a pathway to Office Manager.Key selling points:$38 - $45 p/hr + super, permanent full-timeFormal six-month review with a pathway to Office ManagerSupportive specialist group in Spring HillAbout usBrisbane Rheumatology is a specialist practice at 135 Wickham Terrace, Spring Hill, with ten rheumatologists across Level 3 and Level 9.
We care for patients with rheumatic and musculoskeletal conditions, providing evidence-based treatment and compassionate care.
Our practice is built on integrity, professionalism and a genuine commitment to improving quality of life for people living with rheumatological conditions.
We're growing, and we're looking for people who share our commitment to patient-centred care.About the roleBrisbane Rheumatology is seeking an experienced Senior Medical Receptionist – Front Office Lead to join our team in Spring Hill.
In this full time role you'll lead our front office across Level 3 and Level 9, working closely with our Business Manager.
You'll oversee the reception team, keep day-to-day operations running smoothly, and set the tone for every patient's experience of our practice.This role includes a formal review at six months.
With demonstrated success, it grows into an Office Manager role.What we offer$38 – $45 per hour + superannuation, depending on experiencePermanent full-time, Monday to FridayA collaborative,



respectful team and a supportive group of specialistsStructured induction and training in our systems, plus ongoing professional developmentWhat you'll be doingLeading the reception team, including the daily check-ins, rostering, and covering leave and sick daysTraining, mentoring and buddying new and junior staff, including our casual poolActing as the first point of escalation for patients, doctors and referrers, including complaints and feedbackImplementing and maintaining front office procedures, policies and checklists, and fixing process problemsGreeting patients warmly and keeping a calm, organised front officeManaging appointments, rescheduling and cancellations with care and attention to detailProcessing patient registrations and keeping patient records accurateChecking referrals are valid and on file before appointmentsHandling billing, payments and end-of-day reconciliation accuratelyManaging phone enquiries and coordinating with doctors and staff to keep clinics running on timeKeeping reception areas tidy, stocked and well presentedMaintaining patient confidentiality and privacy at all timesWhat we're looking for3+ years' experience in medical reception or healthcare administration (specialist practice preferred),



including time in a supervisory or lead roleProven experience leading reception teams or training and mentoring junior staffSolid working knowledge of Medicare and private billing, specialist referrals and patient paymentsStrong medical terminology; rheumatology or specialist practice experience is highly desirableAdvanced skills in practice management software; Gentu / Genie or Xestro experience is highly regarded, and Health Engine or Coviu experience is a bonusCalm, professional and organised under pressure, with a high level of accuracyExcellent written and verbal communication and a professional telephone mannerKnowledge of Australian privacy laws and health information confidentialityA caring, empathetic approach, particularly with patients living with chronic conditionsApply nowIf you're an experienced medical receptionist with leadership skills and a passion for patient care, we'd love to hear from you.
Please email ****** and include your resume and a short cover letter describing a time you made a reception team run better.Applications are reviewed as they arrive and the ad may close early.Applications close 15 November ****.
Enquiries to Emily, ******We're also building a pool of casual receptionists.
If casual hours suit you better, see our other listing and send in your interest to ******Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Front Office Lead - Medical Receptionist (Path To Manager) (Brisbane)
🏢 Brisbane Rheumatology Pty
📍 Brisbane