Redion is a global care, assistance, and travel insurance provider, helping people stay protected and supported wherever life takes them.
In Australia, Redion partners with businesses and travellers to deliver travel insurance, emergency assistance, and care services, providing support before, during, and after every journey.Backed by a global network spanning more than 190 countries, Redion combines local expertise with worldwide reach to be there when it matters most.
Guided by our values of Caring, Collaborative, Agile, Reliable, and Experts, we're committed to delivering exceptional experiences for our customers, partners, and people.About the roleAs a frontline representative, you'll be the voice of our Travel Insurance products—responding to inbound enquiries, creating tailored quotes, and converting interest into sales.
You'll guide customers through their options, provide general advice, and ensure they feel confident in their purchase decisions.
Your ability to build rapport, uncover needs, and offer the right solution will be key to your success.The new team members will work 20 hours per week across four 5-hour shifts 9am -2pm.
They will all be rostered on Monday, Tuesday, and Friday, with the group split into two teams for the fourth shift:Monday, Tuesday, Wednesday, and FridayMonday, Tuesday, Thursday,



and FridayWhat the role looks likeConverting inbound enquiries into sales by creating compelling quotes and offering tailored solutionsDelivering exceptional service while maintaining a strong focus on meeting and exceeding sales targetsResponding to phone and email queries with professionalism and a customer-first mindsetClearly communicating policy benefits and limitations to support informed decision-makingAssisting with post-sale support including changes, troubleshooting, and cancellationsMeeting performance KPIs across sales, service quality, and complianceEnsuring adherence to GICOP, SLAs, and internal policiesSupporting with administrative tasks and other duties as requiredWhat you'll bringProven experience in a sales-focused customer service role, ideally within travel or general insuranceA confident communicator with a natural ability to influence and close salesStrong written and verbal communication skills (English)Ability to multitask and navigate systems efficientlyIndividuals who are comfortable working in a hybrid environmentExperience in Word and ExcelA proactive, positive attitude and a genuine desire to help customersAt Redion, we're more than a travel insurance and assistance provider.
We're a global care business that helps people navigate life's unexpected moments with confidence and peace of mind.
Every day, our people make a real difference by supporting customers when they need it most.What You'll GetState of the art officesCompetitive salary package and annual bonus opportunities***** hybrid working, giving you the flexibility to work from both home and office20 weeks paid parental leave for primary carers, 2 weeks paid for secondary carersAn active Social Club with regular team events and activitiesOngoing opportunities for career development and skilled growthA supportive, collaborative culture where your contributions are recognised and valued
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📌 Hybrid Travel Insurance Sales & Service Specialist (Brisbane)
🏢 Europ Assistance Australia and New Zealand
📍 Brisbane