MSP Business Support Team Leader (Part-Time)Posted September 2, ****Business Support Team LeaderAlliance Business Technologies | BrisbaneAlliance Business Technologies is a leading Managed Services Provider supporting businesses across Australia with IT, cybersecurity, and cloud solutions.We're looking for an experiencedBusiness Support Team Leaderto lead our Business Support function while remaining hands-on in the day-to-day delivery of licensing, renewals, agreements, billing, and operational support activities.This role is ideal for someone who enjoys leading people, improving processes and ensuring the operational side of a growing MSP runs efficiently and accurately.About the RoleYou'll lead a small team responsible for supporting our Operations, Sales, Account Management and Finance functions.Your focus will be on ensuring licensing, agreements, renewals, procurement, and billing processes are well-managed while continually improving the systems and processes that support the business.Key ResponsibilitiesLead, mentor and develop the Business Support teamManage team workload, priorities and performanceOversee Microsoft and vendor licensing, procurement and renewalsEnsure customer agreements and billing data are accurate and up to dateSupport quoting,



proposals and account management activitiesDrive process improvement and automation initiativesManage vendor relationships and administrative operationsMaintain data accuracy across ConnectWise and business systemsSkills & ExperiencePrevious experience in a Business Support, Operations Support or Sales Support role within an MSPExperience leading or mentoring staffStrong experience with ConnectWise ManageExperience with licensing, renewals, agreements and billing processesExcellent organisational and communication skillsHigh attention to detail and process accuracyMicrosoft licensing experienceConnectWise CPQ / Sell experienceExperience with vendor procurement and CSP programsExperience with Ingram Micro Xvantage Cloud Market place would be highly consideredExposure to process improvement or operational projectsWhy Join UsJoin a growing and respected Australian MSPLead a team that plays a critical role in business operationsInfluence how systems, processes and automation evolve across the business17.5% leave loading and travel rewardsStaff discounts on IT hardwareCareer growth opportunities within a Microsoft-focused organisationIf you're a hands-on leader who enjoys improving processes, supporting teams, and making a meaningful impact on business operations, we'd love to hear from you.This role is permanent part time, approximately 25 hours per week.
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📌 Msp Business Support Lead – Licensing & Renewals Part-Time (Brisbane)
🏢 Computer Alliance
📍 Brisbane